Remote Support by BeyondTrust
Remote Support helps teams in help desk software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defin...
Help Desk Software
Logicalware reviews and summary
Logicalware is a customer engagement and communication platform built to unify and streamline interactions between businesses and their clients. It acts as a centralized hub that aggregates inbound communications from various channels—potentially including email, chat, web forms, and social media—into a single, manageable interface for customer service and sales teams. This consolidation provides a 360-degree view of each customer, increasing visibility into their history, preferences, and past issues. By managing all touchpoints from one place, the platform aims to eliminate silos, reduce response times, and ensure consistent, informed communication. The scalable archite... Customer service departments, sales teams, and account managers in mid-sized...
Best for
Customer service departments, sales teams, and account managers in mid-sized to large businesses across various sectors who need to consolidate disparate communication channels, improve team collaboration, and gain a unified view of the customer to enhance service quality and relationship management.
Starting price
Pricing not listed
Category
Help Desk Software
Vendor
Logicalware
Key takeaways
Our verdict
Logicalware appears to be a solid, practical platform for centralizing customer communications. It is a strong choice for organizations looking to break down channel silos, improve operational efficiency in customer-facing teams, and build a more coherent and visible customer relationship management process.
Quick facts
Logicalware at a glance
Overall rating
5/5
Reviews
2
Starting price
Pricing not listed
Vendor
Logicalware
Founded
2002
Location
United Kingdom
Category
Help Desk Software
Ratings
Logicalware ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Logicalware pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Logicalware?
Customer service departments, sales teams, and account managers in mid-sized to large businesses across various sectors who need to consolidate disparate communication channels, improve team collaboration, and gain a unified view of the customer to enhance service quality and relationship management.
Feature research
Logicalware features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
Logicalware pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Logicalware alternatives
Compare Logicalware with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
Apptivo is useful for teams that want CRM, sales, marketing, and customer records tied into a wider business app suite. If you are comparing it for help desk work, verify the servi...
SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
Logicalware software reviews
No software reviews yet
No software reviews have been submitted for Logicalware yet.
Write the first review
FAQ
Logicalware FAQs
Logicalware is a customer engagement and communication platform built to unify and streamline interactions between businesses and their clients. It acts as a centralized hub that aggregates inbound communications from various channels—potentially including email, chat, web forms, and social media—into a single, manageable interface for customer service and sales teams. This consolidation provides a 360-degree view of each customer, increasing visibility into their history, preferences, and past issues. By managing all touchpoints from one place, the platform aims to eliminate silos, reduce response times, and ensure consistent, informed communication. The scalable archite...
Customer service departments, sales teams, and account managers in mid-sized to large businesses across various sectors who need to consolidate disparate communication channels, improve team collaboration, and gain a unified view of the customer to enhance service quality and relationship management.
Pricing can change. Confirm current plans and terms with the vendor.
Logicalware is listed in Help Desk Software.
Logicalware is listed with Logicalware as the vendor.
Buyers often compare Logicalware with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Logicalware.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.