Compare 193 Help Desk Software products, review ratings, and use this guide to understand common features, pricing considerations, and buyer fit. Use Help Desk Software when teams need a reliable, repeatable way to handle this function instead of relying on ad hoc processes. It becomes critical when consistency, handoff quality, and visibility are uneven across teams. The right fit usually depends on how well the platform enforces accountability, supports collaboration, and shortens time spent on cleanup work. Choose vendors based on how well workflows map to your current process, not just feature count or buzzword coverage.
Browse ranked software in this category. Use filters and sorting to narrow the list by rating, recency, views, or available profile signals.
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193 software options
BeyondTrust Remote Support is a secure, powerful platform for providing instant technical support to users on any device or operating system, whether inside or outside the corporat...
Apptivo CRM is an online customer relationship management system that serves as the central hub within Apptivo's integrated suite of business applications. It provides tools for ma...
SolarWinds Service Desk is a cloud-based IT help desk solution designed to improve service delivery efficiency. It utilizes smart ticket routing, automated workflows, and integrate...
ISL Light is a versatile, web-based remote desktop and remote support solution that allows users to access and control computers running Windows, macOS, or Linux from any other com...
HelpCrunch is an all-in-one customer communication platform that unifies support, marketing, and sales functions. It combines live chat, automated messaging, email marketing, a hel...
ManageEngine ServiceDesk Plus is a comprehensive, integrated IT help desk and IT asset management software solution. It bundles essential IT service management functionalities incl...
Kayako, now part of Aurea, is a customer service software built for businesses obsessed with delivering effortless customer experiences. It moves beyond the traditional ticketing m...
Gist is an integrated customer engagement platform that combines marketing, sales, and support tools into a single suite. It enables businesses to interact with customers across th...
Teamwork Desk is a streamlined help desk and customer support ticketing system focused on helping teams efficiently manage customer inquiries from a single, centralized location. I...
Claritysoft CRM is a customer relationship management platform that emphasizes a balance of simplicity, flexibility, and powerful functionality. It offers a comprehensive suite of...
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Add SoftwareThese are common capabilities buyers compare in this category. Confirm product-specific availability with each vendor.
Automated alerts designed to flag tickets that require immediate priority escalation.
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Comprehensive oversight of all telephony operations including recording and transferring.
Modify the software interface with corporate logos and color schemes for a branded experience.
Keep documents in a unified repository to ensure streamlined accessibility.
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Maintain a central library of help articles and organizational knowledge.
Utilizes templated responses for efficient handling of common support inquiries.
Unified support across various communication channels, including email, social media, and chat.
Monitor server performance and network health while providing accessible status data.
Facilitate immediate, live text-based communication between users or customers.
Compare how each product supports your core workflow, setup needs, reporting expectations, and vendor fit before choosing.
Use this category when teams need predictable outcomes for Help Desk Software work and a more controlled process than manual or disconnected approaches.
Operations, support, and leadership teams usually need this where multiple users share responsibility for the same work stream.
Prioritize control quality, ease of setup, and how clearly teams can evaluate outcomes without waiting for reporting cycles.
Confirm implementation steps, stakeholder responsibilities, training needs, and success measures before committing to a product.
Pricing can vary by product tier, usage volume, user count, deployment, and support requirements. Confirm current plans and contract terms with each vendor before choosing.
Start with highly ranked software in this category, then open each profile to compare ratings, pricing, and vendor details.
Remote Support
BeyondTrust
4.6/5 · 1.8K reviews and ratings
Apptivo
Apptivo
4.4/5 · 602 reviews and ratings
SolarWinds Service Desk
SolarWinds
4.6/5 · 520 reviews and ratings
ISL Light
ISL Online
4.8/5 · 295 reviews and ratings
HelpCrunch
HelpCrunch
4.8/5 · 175 reviews and ratings
ManageEngine ServiceDesk Plus
ManageEngine
4.3/5 · 162 reviews and ratings
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