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Help Desk Software
Mojo Help Desk reviews and summary
Mojo Helpdesk is a versatile ticket tracking application designed to centralize and manage requests from both customers and employees. It goes beyond traditional IT support to serve all functions of an organization, including HR, facilities, and administrative tasks. The platform provides a simple interface for submitting, tracking, and resolving tickets, ensuring that 'everything gets done' and nothing falls through the cracks. It supports organizations ranging from small teams to those with hundreds of agents, facilitating collaboration and accountability. By streamlining request management, Mojo Helpdesk aims to improve response times, organization, and overall service... Mojo Helpdesk is ideal for businesses of all sizes, non-profits, and educati...
Best for
Mojo Helpdesk is ideal for businesses of all sizes, non-profits, and educational institutions that need a straightforward, multi-purpose ticketing system to manage internal and external requests across various departments beyond just IT.
Starting price
$29.00 Per-Month
Category
Help Desk Software
Vendor
Metadot
Key takeaways
Our verdict
Our verdict is that Mojo Helpdesk is a flexible and user-friendly ticketing solution that effectively democratizes help desk functionality. Its ability to centralize diverse types of requests makes it an excellent choice for organizations seeking a simple yet powerful tool to improve operational coordination and task management.
Quick facts
Mojo Help Desk at a glance
Overall rating
4.5/5
Reviews
70
Starting price
$29.00 Per-Month
Vendor
Metadot
Founded
2006
Location
United States
Category
Help Desk Software
Ratings
Mojo Help Desk ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Mojo Help Desk pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Mojo Help Desk?
Mojo Helpdesk is ideal for businesses of all sizes, non-profits, and educational institutions that need a straightforward, multi-purpose ticketing system to manage internal and external requests across various departments beyond just IT.
Feature research
Mojo Help Desk features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
Mojo Help Desk pricing
Starting price
$29.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Mojo Help Desk alternatives
Compare Mojo Help Desk with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
Apptivo is useful for teams that want CRM, sales, marketing, and customer records tied into a wider business app suite. If you are comparing it for help desk work, verify the servi...
SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
Mojo Help Desk software reviews
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FAQ
Mojo Help Desk FAQs
Mojo Helpdesk is a versatile ticket tracking application designed to centralize and manage requests from both customers and employees. It goes beyond traditional IT support to serve all functions of an organization, including HR, facilities, and administrative tasks. The platform provides a simple interface for submitting, tracking, and resolving tickets, ensuring that 'everything gets done' and nothing falls through the cracks. It supports organizations ranging from small teams to those with hundreds of agents, facilitating collaboration and accountability. By streamlining request management, Mojo Helpdesk aims to improve response times, organization, and overall service...
Mojo Helpdesk is ideal for businesses of all sizes, non-profits, and educational institutions that need a straightforward, multi-purpose ticketing system to manage internal and external requests across various departments beyond just IT.
Mojo Help Desk pricing is listed from $29.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Mojo Help Desk is listed in Help Desk Software.
Mojo Help Desk is listed with Metadot as the vendor.
Buyers often compare Mojo Help Desk with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Mojo Help Desk.
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