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Help Desk Software
Track-It! reviews and summary
Track-It! is a fully integrated Help Desk and IT Asset Management system engineered for small to medium-sized companies. It is designed to be affordable, easy to install, configure, and use, offering a comprehensive suite of modules out of the box. These include Help Desk ticketing, IT Asset Management, Change Management, Purchasing, a Self-Service Portal for end-users, and configurable Dashboards and Reporting. The system automates key processes like ticket assignment and SLA tracking, and includes business rules for workflow automation. Its integrated approach ensures that asset information is directly linked to support tickets, improving resolution accuracy and account... Track-It! is targeted at small to medium-sized businesses (SMBs) and interna...
Best for
Track-It! is targeted at small to medium-sized businesses (SMBs) and internal IT teams that need a cost-effective, all-in-one solution to manage their help desk operations and IT assets without the complexity and cost of enterprise-grade systems.
Starting price
$995.00 One-Time
Category
Help Desk Software
Vendor
BMC Software
Key takeaways
Our verdict
Our final assessment is that Track-It! is a time-tested and reliable solution that delivers excellent value for SMBs. Its fully integrated design and emphasis on ease of use make it a practical and powerful tool for organizations looking to establish or improve their IT service and asset management foundations.
Quick facts
Track-It! at a glance
Overall rating
4.1/5
Reviews
71
Starting price
$995.00 One-Time
Vendor
BMC Software
Founded
1998
Location
United States
Category
Help Desk Software
Ratings
Track-It! ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Track-It! pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Track-It!?
Track-It! is targeted at small to medium-sized businesses (SMBs) and internal IT teams that need a cost-effective, all-in-one solution to manage their help desk operations and IT assets without the complexity and cost of enterprise-grade systems.
Feature research
Track-It! features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
Track-It! pricing
Starting price
$995.00 One-Time
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Track-It! alternatives
Compare Track-It! with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
Apptivo is useful for teams that want CRM, sales, marketing, and customer records tied into a wider business app suite. If you are comparing it for help desk work, verify the servi...
SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
Track-It! software reviews
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FAQ
Track-It! FAQs
Track-It! is a fully integrated Help Desk and IT Asset Management system engineered for small to medium-sized companies. It is designed to be affordable, easy to install, configure, and use, offering a comprehensive suite of modules out of the box. These include Help Desk ticketing, IT Asset Management, Change Management, Purchasing, a Self-Service Portal for end-users, and configurable Dashboards and Reporting. The system automates key processes like ticket assignment and SLA tracking, and includes business rules for workflow automation. Its integrated approach ensures that asset information is directly linked to support tickets, improving resolution accuracy and account...
Track-It! is targeted at small to medium-sized businesses (SMBs) and internal IT teams that need a cost-effective, all-in-one solution to manage their help desk operations and IT assets without the complexity and cost of enterprise-grade systems.
Track-It! pricing is listed from $995.00 One-Time. Pricing can change. Confirm current plans and terms with the vendor.
Track-It! is listed in Help Desk Software.
Track-It! is listed with BMC Software as the vendor.
Buyers often compare Track-It! with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Track-It!.
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