Dialpad by Dialpad
Dialpad fits teams that want calling, messaging, meetings, and conversation notes in one cloud phone system. It is especially worth testing if sales reps need faster call follow-up...
Call Tracking Software
MAF ICIMS reviews and summary
MAF ICIMS, developed by MAF InfoCom, is a comprehensive Unified Communications and Collaboration (UC&C) management and analytics platform. It consolidates a wide array of functionalities including system monitoring, performance analytics, detailed reporting, call recording, and headset/device management. The software provides deep visibility into communication infrastructure, helping organizations ensure reliability, optimize performance, and maintain compliance. With over two decades of industry experience, MAF InfoCom has built a robust solution designed to handle the complexities of modern enterprise communications, supporting deployments globally across diverse busine... This solution is tailored for IT administrators, operations managers, and ex...
Best for
This solution is tailored for IT administrators, operations managers, and executives in small-to-medium enterprises (SMEs) up to large multinational corporations who need centralized control and actionable insights into their UC&C environments. It is particularly valuable for organizations with complex telephony and collaboration setups that require robust monitoring, security, and cost management.
Starting price
Pricing not listed
Category
Call Tracking Software
Vendor
MAF InfoCom
Key takeaways
Our verdict
Our verdict is that MAF ICIMS is a mature and feature-rich platform from an established vendor. Its breadth of tools for monitoring, analytics, and device management makes it a strong contender for businesses seeking to gain operational control and derive strategic value from their unified communications investments. The global install base and vendor longevity are significant positive indicators of its reliability and support.
Quick facts
MAF ICIMS at a glance
Starting price
Pricing not listed
Vendor
MAF InfoCom
Founded
2000
Location
Netherlands
Category
Call Tracking Software
Ratings
MAF ICIMS ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
MAF ICIMS pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses MAF ICIMS?
This solution is tailored for IT administrators, operations managers, and executives in small-to-medium enterprises (SMEs) up to large multinational corporations who need centralized control and actionable insights into their UC&C environments. It is particularly valuable for organizations with complex telephony and collaboration setups that require robust monitoring, security, and cost management.
Feature research
MAF ICIMS features
These are common features buyers compare in Call Tracking Software. Product-specific availability should be confirmed with the vendor.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Routing
Helps buyers judge whether call routing fits the way their team handles call tracking work.
Call Tracking Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Caller ID
Helps buyers judge whether caller ID fits the way their team handles call tracking work.
Conversion Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
CRM
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call tracking work.
Keyword Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Pricing
MAF ICIMS pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
MAF ICIMS alternatives
Compare MAF ICIMS with other Call Tracking Software tools that buyers often evaluate.
Five9 by Five9
Five9 is aimed at service teams that need a cloud contact center for phone, web, chat, and other customer interactions, with AI automation and live agent assistance in the same buy...
CallSource by CallSource
CallSource helps marketing teams connect phone calls back to ads, campaigns, keywords, and content. It is worth testing if phone leads drive revenue and you need clearer attributio...
CallRail by CallRail
CallRail helps teams connect inbound calls and leads to the marketing that drove them. It is worth evaluating if phone calls matter to revenue and campaign reporting still leaves t...
Groove by Groove.co
Groove is a Salesforce-native sales engagement layer that automates repetitive rep tasks and aligns AEs, SDRs, and CSMs around a shared pipeline without replacing the CRM that alre...
Novocall by Novocall
Novocall connects inbound phone calls to the marketing campaigns that drove them, so you know which channels are actually working. It tracks the customer journey across channels an...
JustCall by JustCall
Cloud phone system that plugs into your CRM so sales and support teams get caller history, click-to-dial, and SMS tools without switching screens. Built for teams that live in Sale...
Convirza by Convirza
Convirza is an enterprise call tracking and optimization platform that combines traditional call attribution with advanced conversation analysis. Utilizing speech recognition and s...
Software reviews
MAF ICIMS software reviews
No software reviews yet
No software reviews have been submitted for MAF ICIMS yet.
Write the first review
FAQ
MAF ICIMS FAQs
MAF ICIMS, developed by MAF InfoCom, is a comprehensive Unified Communications and Collaboration (UC&C) management and analytics platform. It consolidates a wide array of functionalities including system monitoring, performance analytics, detailed reporting, call recording, and headset/device management. The software provides deep visibility into communication infrastructure, helping organizations ensure reliability, optimize performance, and maintain compliance. With over two decades of industry experience, MAF InfoCom has built a robust solution designed to handle the complexities of modern enterprise communications, supporting deployments globally across diverse busine...
This solution is tailored for IT administrators, operations managers, and executives in small-to-medium enterprises (SMEs) up to large multinational corporations who need centralized control and actionable insights into their UC&C environments. It is particularly valuable for organizations with complex telephony and collaboration setups that require robust monitoring, security, and cost management.
Pricing can change. Confirm current plans and terms with the vendor.
MAF ICIMS is listed in Call Tracking Software.
MAF ICIMS is listed with MAF InfoCom as the vendor.
Buyers often compare MAF ICIMS with other Call Tracking Software tools such as Dialpad, Five9, CallSource, CallRail. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for MAF ICIMS.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.