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Call Tracking Software
Groove reviews and summary
Groove is a sales engagement platform specifically designed for enterprises that use Salesforce, focusing on ease of use, administration, and cross-team collaboration. It automates non-sales activities for both pre- and post-sales representatives, allowing them to dedicate more time to building relationships and generating revenue. Trusted by over 70,000 sales professionals at leading companies, Groove is built to meet the needs of full-cycle sellers, facilitating efficiency and alignment within complex sales organizations deeply integrated with Salesforce. Groove is built for enterprise sales teams, including AEs, SDRs, and CSMs, that operate on the Salesforce CRM. It is ideal for large, fast-growing companies that need a specialized engagement laye...
Best for
Groove is built for enterprise sales teams, including AEs, SDRs, and CSMs, that operate on the Salesforce CRM. It is ideal for large, fast-growing companies that need a specialized engagement layer to automate workflows, improve collaboration, and increase rep productivity within their existing Salesforce environment.
Starting price
Pricing not listed
Category
Call Tracking Software
Vendor
Groove.co
Key takeaways
Our verdict
Groove is a highly effective and Salesforce-native sales engagement platform for the enterprise. Its deep specialization in automating tasks for Salesforce users makes it a top-tier choice for large sales organizations seeking to maximize the productivity of their existing CRM investment and sales force.
Quick facts
Groove at a glance
Overall rating
4.7/5
Reviews
126
Starting price
Pricing not listed
Vendor
Groove.co
Founded
2014
Location
United States
Category
Call Tracking Software
Ratings
Groove ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Groove pros and cons
Potential strengths
- Deep positioning for teams already using Salesforce and coordinating across full-cycle roles.
- Built to reduce non-sales admin work and keep more of the team focused on outreach and follow-up.
- Strong collaboration support for handoffs between pre-sales and post-sales reps.
- Used across a wide enterprise audience, indicating fit for structured, large sales motions.
Points to verify
- Measure how much your current Salesforce setup can absorb workflow automations without creating process noise.
- Validate whether rep role workflows (AE, SDR, CSM) are represented before scaling access across teams.
- Check if your security and admin model supports the level of cross-team collaboration the platform expects.
Buyer fit
Who uses Groove?
Groove is built for enterprise sales teams, including AEs, SDRs, and CSMs, that operate on the Salesforce CRM. It is ideal for large, fast-growing companies that need a specialized engagement layer to automate workflows, improve collaboration, and increase rep productivity within their existing Salesforce environment.
Feature research
Groove features
These are common features buyers compare in Call Tracking Software. Product-specific availability should be confirmed with the vendor.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Routing
Helps buyers judge whether call routing fits the way their team handles call tracking work.
Call Tracking Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Caller ID
Helps buyers judge whether caller ID fits the way their team handles call tracking work.
Conversion Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
CRM
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call tracking work.
Keyword Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Pricing
Groove pricing
Starting price
Pricing not listed
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Groove alternatives
Compare Groove with other Call Tracking Software tools that buyers often evaluate.
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800.com provides a straightforward service for obtaining a toll-free number equipped with call tracking and analysis capabilities. The platform focuses on the essential function of...
Software reviews
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FAQ
Groove FAQs
The profile is explicitly optimized for Salesforce users, so fit is strongest when your team is already embedded in that CRM.
It focuses on sales-engagement tasks that can otherwise consume rep time, including outreach sequencing and collaboration around account activities.
It is positioned for enterprise to growing teams, but the practical decision should be based on role count and current process complexity.
No. It is designed as an engagement layer that complements Salesforce rather than replacing core CRM records.
If teams gain consistency in collaboration and follow-up, you likely gain value; if not, setup overhead may outweigh the promised efficiency.
Run a side-by-side pilot focused on handoff quality, response workload, and admin load, then compare how each platform changes rep routines.
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