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Call Tracking Software
Dialpad reviews and summary
Dialpad is a modern, cloud-based Unified Communications system that provides telephony, messaging, and meeting capabilities across any device. Its standout feature is native Voice Intelligence, which offers real-time call transcription and post-call summaries with highlighted action items to boost productivity. With deep integrations into popular workplace apps like G Suite, Office 365, Zendesk, and Salesforce, Dialpad ensures seamless workflow syncing and rapid deployment. It is designed to keep distributed teams connected with an intelligent and integrated communication experience. Dialpad is ideal for modern, distributed teams and businesses of all sizes that value mobility, AI-powered insights, and deep software integrations. It suits companies u...
Best for
Dialpad is ideal for modern, distributed teams and businesses of all sizes that value mobility, AI-powered insights, and deep software integrations. It suits companies using G Suite or Salesforce ecosystems that want a smart UC system to enhance productivity and unify their communications stack.
Starting price
$15.00
Category
Call Tracking Software
Vendor
Dialpad
Key takeaways
Our verdict
Dialpad is a forward-thinking UC platform that successfully integrates AI-powered voice intelligence into everyday communications. Its strong app integrations and device-agnostic design make it an excellent choice for tech-savvy teams seeking to make their conversations more actionable and productive.
Quick facts
Dialpad at a glance
Overall rating
4.3/5
Reviews
427
Starting price
$15.00
Vendor
Dialpad
Founded
2011
Location
United States
Category
Call Tracking Software
Ratings
Dialpad ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Dialpad pros and cons
Potential strengths
- Combines telephony, messaging, and meetings across desktop and mobile devices.
- Voice Intelligence can turn calls into transcripts, summaries, and action items for follow-up.
- Integrations with G Suite, Office 365, Zendesk, and Salesforce may reduce duplicate updates after customer conversations.
- The profile points to support and training options that can matter during a wider communications rollout.
Points to verify
- Run test calls with real sales or service workflows to check transcription quality and action-item usefulness.
- Confirm how Dialpad syncs with your CRM, help desk, and calendar tools before replacing current phone workflows.
- Check device coverage for the mix of desktop, browser, and mobile users on your team.
- Review admin controls, number management, and rollout support if several teams will move at once.
Buyer fit
Who uses Dialpad?
Dialpad is ideal for modern, distributed teams and businesses of all sizes that value mobility, AI-powered insights, and deep software integrations. It suits companies using G Suite or Salesforce ecosystems that want a smart UC system to enhance productivity and unify their communications stack.
Feature research
Dialpad features
These are common features buyers compare in Call Tracking Software. Product-specific availability should be confirmed with the vendor.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Routing
Helps buyers judge whether call routing fits the way their team handles call tracking work.
Call Tracking Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Caller ID
Helps buyers judge whether caller ID fits the way their team handles call tracking work.
Conversion Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
CRM
Shows how well the product can connect with existing systems and reduce duplicate data entry.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call tracking work.
Keyword Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Pricing
Dialpad pricing
Starting price
$15.00
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Dialpad alternatives
Compare Dialpad with other Call Tracking Software tools that buyers often evaluate.
CallSource by CallSource
CallSource helps marketing teams connect phone calls back to ads, campaigns, keywords, and content. It is worth testing if phone leads drive revenue and you need clearer attributio...
CallRail by CallRail
CallRail helps teams connect inbound calls and leads to the marketing that drove them. It is worth evaluating if phone calls matter to revenue and campaign reporting still leaves t...
Groove by Groove.co
Groove is a Salesforce-native sales engagement layer that automates repetitive rep tasks and aligns AEs, SDRs, and CSMs around a shared pipeline without replacing the CRM that alre...
Novocall by Novocall
Novocall connects inbound phone calls to the marketing campaigns that drove them, so you know which channels are actually working. It tracks the customer journey across channels an...
JustCall by JustCall
Cloud phone system that plugs into your CRM so sales and support teams get caller history, click-to-dial, and SMS tools without switching screens. Built for teams that live in Sale...
Convirza by Convirza
Convirza is an enterprise call tracking and optimization platform that combines traditional call attribution with advanced conversation analysis. Utilizing speech recognition and s...
800.com by 800.com
800.com provides a straightforward service for obtaining a toll-free number equipped with call tracking and analysis capabilities. The platform focuses on the essential function of...
Software reviews
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FAQ
Dialpad FAQs
Dialpad is used for cloud-based business calling, messaging, meetings, call transcription, and post-call summaries.
Dialpad is worth considering for distributed teams and sales organizations that want phone workflows tied closely to call notes, follow-up, and workplace apps.
Yes. Dialpad's Voice Intelligence is described as providing call transcription and post-call summaries with action items.
The available product information lists integrations with G Suite, Office 365, Zendesk, and Salesforce.
Yes. Dialpad lists support for Android, iPhone, and iPad, along with cloud access for web and desktop users.
Buyers should test call quality, transcription accuracy, CRM syncing, admin setup, and how well the post-call summaries fit their follow-up process.
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