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Help Desk Software
LiveZilla reviews and summary
LiveZilla is a feature-rich live chat software solution for websites. Its core functionality is enabling real-time text communication between website visitors and support or sales agents. Key features include multi-website support from a single operator console, detailed visitor monitoring that shows pages viewed and user journey, and offline messaging forms that capture inquiries when no agents are available. The software aims to convert passive website browsing into active engagement, providing immediate assistance to potential customers, generating leads, and reducing support email volume by resolving issues in real-time. This software is for businesses of all sizes that want to add real-time chat support and visitor engagement tools to their webs...
Best for
This software is for businesses of all sizes that want to add real-time chat support and visitor engagement tools to their website(s) to improve customer service, increase conversions, and understand visitor behavior.
Category
Help Desk Software
Vendor
LiveZilla
Key takeaways
Our verdict
Our verdict is that LiveZilla is a mature and capable live chat solution. Its combination of multi-site management, visitor monitoring, and offline capabilities provides a comprehensive toolkit for businesses serious about leveraging live chat for support and sales.
Quick facts
LiveZilla at a glance
Ratings
LiveZilla ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
LiveZilla pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses LiveZilla?
This software is for businesses of all sizes that want to add real-time chat support and visitor engagement tools to their website(s) to improve customer service, increase conversions, and understand visitor behavior.
Feature research
LiveZilla features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Compare
LiveZilla alternatives
Compare LiveZilla with other Help Desk Software tools that buyers often evaluate.
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SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
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HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
LiveZilla software reviews
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FAQ
LiveZilla FAQs
LiveZilla is a feature-rich live chat software solution for websites. Its core functionality is enabling real-time text communication between website visitors and support or sales agents. Key features include multi-website support from a single operator console, detailed visitor monitoring that shows pages viewed and user journey, and offline messaging forms that capture inquiries when no agents are available. The software aims to convert passive website browsing into active engagement, providing immediate assistance to potential customers, generating leads, and reducing support email volume by resolving issues in real-time.
This software is for businesses of all sizes that want to add real-time chat support and visitor engagement tools to their website(s) to improve customer service, increase conversions, and understand visitor behavior.
LiveZilla is listed in Help Desk Software.
LiveZilla is listed with LiveZilla as the vendor.
Buyers often compare LiveZilla with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for LiveZilla.
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