Zoho CRM by Zoho
Zoho CRM helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so decis...
CRM Software
Call Center CRM reviews and summary
Call Center CRM by Voicent Communications is a specialized tool designed to enhance telephone-based customer interactions by deeply integrating telephony with customer data management. It automatically collects and organizes caller information during interactions, then instantly retrieves a complete customer profile when a call is received or placed—a feature often powered by caller ID matching. The system can even be configured to automatically recognize individual customers and route their calls to specific departments or agents based on pre-set rules, personalizing the service experience and improving first-call resolution rates. This tool is built for inbound and outbound call centers, customer support departments, telemarketing teams, and any bu...
Best for
This tool is built for inbound and outbound call centers, customer support departments, telemarketing teams, and any business that relies heavily on phone communication with customers. It is ideal for call center managers, support team leads, and sales directors who want to leverage caller data to improve efficiency and customer satisfaction.
Starting price
$300.00 One-Time
Category
CRM Software
Vendor
Voicent Communications
Key takeaways
Our verdict
Our verdict is that Call Center CRM excels in its specific niche of telephony-integrated CRM. The automatic caller recognition and profile retrieval is a powerful feature that directly improves agent productivity and customer experience. For phone-centric businesses, this tool can transform chaotic call handling into a streamlined, informed process.
Quick facts
Call Center CRM at a glance
Overall rating
5/5
Reviews
1
Starting price
$300.00 One-Time
Vendor
Voicent Communications
Founded
2001
Location
United States
Category
CRM Software
Ratings
Call Center CRM ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Call Center CRM pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Call Center CRM?
This tool is built for inbound and outbound call centers, customer support departments, telemarketing teams, and any business that relies heavily on phone communication with customers. It is ideal for call center managers, support team leads, and sales directors who want to leverage caller data to improve efficiency and customer satisfaction.
Feature research
Call Center CRM features
These are common features buyers compare in CRM Software. Product-specific availability should be confirmed with the vendor.
Calendar/Reminder System
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Document Storage
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Email Marketing
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Internal Chat Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Lead Generation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Lead Qualification
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Marketing Automation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Mobile Access
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Quotes/Estimates
Connects money-related work with the rest of the crm process so charges, approvals, and records are easier to review.
Segmentation
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Task Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Pricing
Call Center CRM pricing
Starting price
$300.00 One-Time
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Call Center CRM alternatives
Compare Call Center CRM with other CRM Software tools that buyers often evaluate.
Dynamics 365 by Microsoft
Dynamics 365 helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so d...
Pipedrive by Pipedrive
Pipedrive helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so deci...
Nimble by Nimble
Nimble helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so decisio...
Airtable by Airtable
Airtable helps teams in crm software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, so decis...
mHelpDesk by mHelpDesk
mHelpDesk is aimed at teams that need clear helpdesk flow without a steep administration burden. If your support model is mostly people, not software, this platform may be useful f...
Pipeline by Pipeline
Pipeline is worth a look for mid-market sales teams that need a clearer view of contacts, deals, tasks, and pipeline movement without turning CRM work into a separate reporting cho...
Act! by Act!
Act! is a CRM for small and midsize teams that want flexibility in contact, sales, and campaign workflows. It supports customization-heavy organizations, but you should check learn...
Software reviews
Call Center CRM software reviews
No software reviews yet
No software reviews have been submitted for Call Center CRM yet.
Write the first review
FAQ
Call Center CRM FAQs
Call Center CRM by Voicent Communications is a specialized tool designed to enhance telephone-based customer interactions by deeply integrating telephony with customer data management. It automatically collects and organizes caller information during interactions, then instantly retrieves a complete customer profile when a call is received or placed—a feature often powered by caller ID matching. The system can even be configured to automatically recognize individual customers and route their calls to specific departments or agents based on pre-set rules, personalizing the service experience and improving first-call resolution rates.
This tool is built for inbound and outbound call centers, customer support departments, telemarketing teams, and any business that relies heavily on phone communication with customers. It is ideal for call center managers, support team leads, and sales directors who want to leverage caller data to improve efficiency and customer satisfaction.
Call Center CRM pricing is listed from $300.00 One-Time. Pricing can change. Confirm current plans and terms with the vendor.
Call Center CRM is listed in CRM Software.
Call Center CRM is listed with Voicent Communications as the vendor.
Buyers often compare Call Center CRM with other CRM Software tools such as Zoho CRM, Dynamics 365, Pipedrive, Nimble. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Call Center CRM.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.