FixMe.IT Overview
What is FixMe.IT?
FixMe.IT is a remote desktop solution purpose-built for IT professionals and support teams to deliver instant, both unattended and on-demand, technical support to clients anywhere in the world. Starting at an accessible monthly fee, it provides capabilities for multi-session handling, supporting unlimited on-demand support sessions and access to a queue of up to 150 unattended machines. Key features include white-label branding for a professional appearance, multi-monitor navigation, two-way desktop sharing for collaboration, file transfer, annotation tools, session recording for compliance, and detailed reporting.
Who it's for:
FixMe.IT is designed for managed service providers (MSPs), IT help desks, software support teams, and technicians who require a scalable and feature-rich tool to support a client base efficiently. Its pricing model makes it attractive for small to mid-sized support operations.
Our verdict:
FixMe.IT strikes an excellent balance between affordability and professional-grade features, offering a comprehensive toolkit for remote support at a compelling price. Its focus on both on-demand and unattended access with strong session management makes it a versatile and practical choice for growing support businesses.
FixMe.IT Details
FixMe.IT Platforms supported
Cloud, SaaS, Web-Based
Desktop Windows
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Mobile Android
Mobile iPad
Mobile iPhone
FixMe.IT Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
FixMe.IT Training options
Documentation
Live Online
Videos
In-Person
Webinars
FixMe.IT Related Categories
FixMe.IT Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
FixMe.IT Pricing
Tiered pricing system
FixMe.IT Features
Most valued FixMe.IT features by users
Access Controls/Permissions
Collaboration Tools
Diagnostics Tools
File Transfer
Mobile Access
Multiple Monitor Access
Real-Time Chat
Remote Access/Control
Remote Printing
Reporting/Analytics
Screen Recording
Screen Sharing
Troubleshooting
Diagnostic Tools
File Sharing
Session Recording
Session Transfer
Surveys & Feedback
Top FixMe.IT Alternatives & Competitors
TurboMeeting, via R-HUB servers, is an on-premises remote support and access solution emphasizing security, control, and one-time cost. It provides a self-hosted platform for collaborative remote support, unattended acce... Read More
RemotePC by IDrive is a fast and secure remote access solution that allows users to connect to and control their remote Windows PCs and Macs from virtually any device, including iOS and Android smartphones and tablets. A... Read More
MSP360 Remote Desktop is a secure and highly scalable remote desktop solution engineered specifically for the needs of Managed Service Providers and corporate IT teams. It enables technicians to access and control Window... Read More
NinjaOne (formerly NinjaRMM) is a modern, powerful, and easy-to-use remote monitoring and management (RMM) platform built specifically for Managed Service Providers (MSPs). It offers a comprehensive feature set, flexibil... Read More
Dameware, from SolarWinds, is a trusted name in affordable and reliable remote support software, offering IT professionals two distinct deployment options. Dameware Remote Everywhere (DRE) is a modern, cloud-based soluti... Read More
dualmon is a remote access and support platform that emphasizes simplicity and aggressive pricing. It offers two main service models: unlimited on-demand remote assistance for a flat annual fee and affordable unattended ... Read More
Splashtop SOS positions itself as a high-value remote support software tailored for IT teams, help desks, and support professionals. It provides secure, high-performance connections to users' computers and mobile devices... Read More
Remote Support and Meetings by ShowMyPC is a versatile platform that combines remote support, online meeting, and demonstration tools into a single service. It offers features like website integration for embedding suppo... Read More
Kaseya VSA is a comprehensive data center and IT management software widely adopted by Managed Service Providers (MSPs) and corporate IT departments. It provides a unified platform to automate a vast array of IT operatio... Read More
Atera is an all-in-one Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platform built exclusively for Managed Service Providers (MSPs). It consolidates critical tools like network monito... Read More