Textline Overview
What is Textline?
Textline is a business-focused SMS platform that enables companies to integrate professional text messaging into their customer support and communication workflows. It allows businesses to add texting capabilities to an existing landline or obtain a new, local text-enabled phone number. The platform provides tools for team collaboration on text conversations (internal notes, assignments), workflow automation (auto-responses, routing), and maintaining a full history of interactions. By using SMS—a channel with nearly universal open rates—Textline helps businesses add a personal, immediate touch to customer experience, often resolving issues faster and reducing inbound call volume.
Who it's for:
Textline is for customer support teams, sales departments, and operations staff in industries like retail, logistics, healthcare, and services. It is ideal for businesses that want to offer text support as a convenient alternative to phone calls, especially for time-sensitive notifications, appointment confirmations, or quick support queries.
Our verdict:
Our verdict is that Textline is a robust and thoughtfully designed platform that legitimizes SMS as a professional business channel. Its tools for collaboration and workflow management transform simple texting into an efficient, trackable, and scalable component of a modern customer communication strategy.
Textline Details
Textline Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Textline Support options
Chat
Email Help Desk
Knowledgebase
Textline Training options
Documentation
Videos
Webinars
In-Person
Live Online
Textline Related Categories
Textline Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Textline Pricing
Tiered pricing system
Textline Features
Most valued Textline features by users
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Activity Dashboard
Batch Communications
CRM
Chat/Messaging
Content Management
Customer Database
Customer History
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