Vivantio Overview
What is Vivantio?
Vivantio is a mature and robust customer service optimization platform founded in 2003, tailored for demanding B2B service teams. It blends the comprehensive power and configurability expected from enterprise-level software with the flexibility and ease of a modern cloud-based solution. The platform provides a unified service management environment that is both intuitive and highly scalable, empowering organizations to standardize processes, optimize resource allocation, and achieve exceptional service excellence across IT, customer support, and field service operations.
Who it's for:
This software is designed for mid-sized to large enterprises, especially in B2B sectors, with complex service management needs. It is ideal for IT service desks, customer support centers, and field service teams that require a powerful, flexible platform to manage high-volume, intricate service workflows and demand enterprise-grade reliability and scalability.
Our verdict:
Vivantio stands out as a seasoned and powerful platform that successfully bridges enterprise depth with cloud agility. Its long track record and focus on B2B service complexity make it a trustworthy choice for organizations with serious service management ambitions. For teams needing a scalable, unified system to drive service optimization, Vivantio is a formidable solution.
Vivantio Details
Vivantio Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Mobile Android
Mobile iPad
Mobile iPhone
Vivantio Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Vivantio Training options
Documentation
In-Person
Live Online
Videos
Webinars
Vivantio Related Categories
Vivantio Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Vivantio Pricing
Tiered pricing system
Vivantio Features
Most valued Vivantio features by users
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release Management
Self Service Portal
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base Management
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
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