Smartsupp Overview
What is Smartsupp?
Smartsupp is a conversational commerce platform that helps online businesses drive sales by personalizing the customer experience. It combines live chat, AI-powered chatbots, and visitor video recordings to create genuine connections with website visitors, identify their needs in real-time, and guide them towards a purchase. With over 50,000 active users, it is one of the world's most popular e-commerce engagement tools. The platform's mission is to transform passive website traffic into engaged customers and loyal advocates by making online interactions more human and responsive.
Who it's for:
This platform is primarily for e-commerce store owners, online retailers, and any business with a website focused on converting visitors into customers. It is especially valuable for teams that want to leverage automation (chatbots) alongside human touch (live chat) and gain unique behavioral insights through session recordings to optimize their sales funnel.
Our verdict:
Smartsupp is a potent and popular tool that effectively blends automation with human interaction to boost online sales. The inclusion of video recordings provides a unique competitive advantage in understanding customer behavior. For e-commerce businesses serious about improving conversion rates through personalized engagement, Smartsupp is a comprehensive and highly effective solution.
Smartsupp Details
Smartsupp Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
Smartsupp Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Smartsupp Training options
Documentation
Live Online
In-Person
Videos
Webinars
Smartsupp Related Categories
Smartsupp Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Smartsupp Pricing
Tiered pricing system
Smartsupp Features
Most valued Smartsupp features by users
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Canned Responses
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integrations
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