LiveHelpNow Overview
What is LiveHelpNow?
LiveHelpNow is a multi-faceted customer messaging and engagement platform recognized as a leader in the live chat software space. It consolidates several communication channels into a single dashboard, including live chat with SMS texting integration, email-based support ticket management, a knowledge base, call handling, and Facebook Messenger connectivity. This omnichannel approach allows businesses to engage with customers in real-time on their preferred platforms. The system is designed to improve response times, increase sales conversions, and provide a cohesive support experience by unifying interactions from various touchpoints.
Who it's for:
LiveHelpNow is well-suited for sales and customer support teams across businesses of various sizes that want a powerful, all-in-one customer engagement hub. It is particularly valuable for companies focused on real-time communication via chat, SMS, and social media to boost sales and support.
Our verdict:
As an award-winning platform, LiveHelpNow delivers a comprehensive and innovative suite of real-time engagement tools. Its strength lies in bringing diverse communication channels together effectively, making it a powerful solution for proactive customer interaction and support.
LiveHelpNow Details
LiveHelpNow Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
LiveHelpNow Support options
24/7 Live Rep
Chat
Email Help Desk
Knowledgebase
Phone Support
LiveHelpNow Training options
Documentation
In-Person
Live Online
Webinars
Videos
LiveHelpNow Related Categories
LiveHelpNow Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
LiveHelpNow Pricing
Tiered pricing system
LiveHelpNow Features
Most valued LiveHelpNow features by users
CRM
Chatbot
Customer Database
Email Management
Inventory Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
Queue Management
Reporting/Analytics
Service Level Agreement (SLA) Management
Alerts / Escalation
Appointment Management
Call Center Management
Performance Metrics
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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