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VoIP Software
Zoom Phone reviews and summary
Zoom Phone is a cloud-based phone system built on Zoom's renowned reliable and secure platform. It consolidates business calling, messaging, and meeting capabilities into a single, intuitive application. Available in over 40 countries with expandable coverage options, it supports inbound and outbound PSTN calling seamlessly. Users can make and receive calls from any device using the familiar Zoom interface, featuring voicemail, call delegation, auto-attendants, and call recording. By integrating tightly with Zoom Meetings, it creates a unified hub for all communication, eliminating the need to switch between disparate apps for calls, chats, and video conferences. Zoom Phone is designed for businesses of all sizes that are already using or considering...
Best for
Zoom Phone is designed for businesses of all sizes that are already using or considering Zoom for video conferencing and seek a fully integrated telephony solution. It is ideal for remote and hybrid workforces, administrative staff, and companies wanting to simplify their tech stack with a single vendor for voice and video.
Starting price
$10.00 Per-Month
Category
VoIP Software
Vendor
Zoom Video Communications
Key takeaways
Our verdict
Our verdict is that Zoom Phone is a strong contender in the cloud PBX market, especially for organizations embedded in the Zoom ecosystem. Its seamless integration with Zoom's meeting platform offers a compelling unified communications experience that boosts productivity and simplifies IT management.
Quick facts
Zoom Phone at a glance
Overall rating
4.5/5
Reviews
110
Starting price
$10.00 Per-Month
Vendor
Zoom Video Communications
Founded
2011
Location
United States
Category
VoIP Software
Ratings
Zoom Phone ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Zoom Phone pros and cons
Potential strengths
- Deep integration with Zoom Meetings means calls, chats, and video conferences live in one app instead of three
- Available in 40+ countries with a bring-your-own-carrier option, giving international teams flexibility on local coverage
- Strong sub-ratings for ease of use and functionality suggest a polished experience that matches Zoom's desktop and mobile clients
Points to verify
- If you need advanced call center features like queuing, analytics, and workforce management, check whether Zoom Phone's plan covers those or if you need a separate contact center a...
- Confirm that emergency address provisioning works correctly for your remote or hybrid employees across different jurisdictions
- Evaluate the total per-seat cost compared to standalone VoIP providers, especially if your team already pays for Zoom Meetings
Buyer fit
Who uses Zoom Phone?
Zoom Phone is designed for businesses of all sizes that are already using or considering Zoom for video conferencing and seek a fully integrated telephony solution. It is ideal for remote and hybrid workforces, administrative staff, and companies wanting to simplify their tech stack with a single vendor for voice and video.
Feature research
Zoom Phone features
These are common features buyers compare in VoIP Software. Product-specific availability should be confirmed with the vendor.
User Access Management
Control user entry and feature availability through role-based permissions and secure credentials.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Centralized Contact Database
A searchable database for organizing contact details, addresses, and social profiles.
IVR & Voice Response
Process touch-tone and vocal inputs to deliver automated, relevant voice responses.
Digital Voice Communication
Facilitates the digital transfer of vocal and other forms of information.
Virtual SIP Connectivity
Enables high-quality voice-over-IP connectivity for internet-based call management.
Integrated Communication Platform
Integrates and unifies various communication tools into a singular platform to improve business interaction and teamwork.
Voicemail to Text Conversion
Converts spoken voicemail messages into written text, delivered via email.
Pricing
Zoom Phone pricing
Starting price
$10.00 Per-Month
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Zoom Phone alternatives
Compare Zoom Phone with other VoIP Software tools that buyers often evaluate.
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VoIP.ms by VoIP.ms
VoIP.ms is a BYOD VoIP provider for buyers who want more control over calling setup, local numbers, outbound calling, and business or residential phone service.
Grasshopper by GoTo
Grasshopper gives small businesses a business phone number and call handling without a full office phone system. It is most useful when owners need client calls and texts separated...
Google Voice by Google
Google Voice gives individuals and very small teams a simpler way to handle calls, texts, voicemail, forwarding, number assignments, and ring groups. It is a good shortlist candida...
Vonage Business Communications by Vonage
Vonage Business Communications is a cloud phone option for teams moving calls and collaboration off legacy phone systems. It is worth shortlisting when quick setup and month-to-mon...
Google Hangouts by Google
Google Hangouts is listed as a web conferencing and messaging tool for chats, voice or video calls, and group conversations. Buyers should confirm current Google Chat and Meet over...
Software reviews
Zoom Phone software reviews
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FAQ
Zoom Phone FAQs
Zoom Phone is a cloud phone system that integrates tightly with Zoom Meetings, but it can be purchased as a standalone add-on or as part of a bundled plan.
Zoom Phone includes inbound and outbound PSTN calling, voicemail, call delegation, auto-attendants, call recording, and support for desk phones.
Zoom Phone is available in over 40 countries, with additional coverage possible through Zoom's bring-your-own-carrier option.
Yes. Zoom Phone works on desktop (Mac, Windows) and mobile (Android, iPhone, iPad), so employees can take business calls from anywhere.
Zoom Phone can serve as your primary carrier in supported countries, or you can pair it with a bring-your-own-carrier provider for more flexible local coverage.
It's designed for businesses of all sizes that want to consolidate voice, video, and messaging into a single platform, especially remote and hybrid teams.
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