GoTo Meeting by GoTo
GoTo Meeting helps teams in voip software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadlines are...
VoIP Software
Google Hangouts reviews and summary
Google Hangouts is a web conferencing and communication tool developed by Google, designed to streamline team collaboration through a variety of channels. It enables users to engage in instant messaging for quick questions, participate in voice or video calls for more personal discussions, and host group conversations or video meetings. As part of the broader Google ecosystem, it traditionally offered easy accessibility through Gmail and Google accounts, allowing for ad-hoc meetings and persistent chat histories. While its features are being migrated to Google Chat and Meet, it historically served as a versatile and user-friendly tool for connecting teams both synchronous... Google Hangouts was (and for some still is) targeted at individuals, small t...
Best for
Google Hangouts was (and for some still is) targeted at individuals, small teams, and businesses using Google services who needed a simple, no-fuss tool for internal and external communication. It was particularly popular for its ease of use, requiring only a Google account to start a video call or chat, making it accessible for informal and formal meetings alike.
Starting price
Pricing not listed
Category
VoIP Software
Vendor
Google
Key takeaways
Our verdict
Our verdict is that Google Hangouts was a pioneering and highly accessible tool that democratized video calling and team chat. While it is now in a transitional phase, being superseded by Google Chat and Meet, its legacy of simple, reliable communication within the Google ecosystem made it a widely adopted solution for years.
Quick facts
Google Hangouts at a glance
Overall rating
4.3/5
Reviews
226
Starting price
Pricing not listed
Vendor
Google
Founded
2012
Location
United States
Category
VoIP Software
Ratings
Google Hangouts ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Google Hangouts pros and cons
Potential strengths
- Covers everyday communication needs such as instant messaging, voice calls, video calls, and group conversations.
- May fit teams already using Google accounts that want a familiar communication path for informal and scheduled conversations.
- Lists web, Android, iPhone, and iPad access, which can help buyers screen for simple cross-device communication.
- The profile notes movement toward Google Chat and Meet, giving buyers a clear follow-up question before they commit.
Points to verify
- Confirm whether Google Hangouts is still available for your account type and region.
- Ask how Google Chat and Google Meet replace or overlap with the Hangouts workflows you need.
- Check admin controls, retention needs, and external guest access if your team uses it for business communication.
- Test call quality, mobile access, and chat history with the users who depend on quick conversations.
Buyer fit
Who uses Google Hangouts?
Google Hangouts was (and for some still is) targeted at individuals, small teams, and businesses using Google services who needed a simple, no-fuss tool for internal and external communication. It was particularly popular for its ease of use, requiring only a Google account to start a video call or chat, making it accessible for informal and formal meetings alike.
Feature research
Google Hangouts features
These are common features buyers compare in VoIP Software. Product-specific availability should be confirmed with the vendor.
User Access Management
Control user entry and feature availability through role-based permissions and secure credentials.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Centralized Contact Database
A searchable database for organizing contact details, addresses, and social profiles.
IVR & Voice Response
Process touch-tone and vocal inputs to deliver automated, relevant voice responses.
Digital Voice Communication
Facilitates the digital transfer of vocal and other forms of information.
Virtual SIP Connectivity
Enables high-quality voice-over-IP connectivity for internet-based call management.
Integrated Communication Platform
Integrates and unifies various communication tools into a singular platform to improve business interaction and teamwork.
Voicemail to Text Conversion
Converts spoken voicemail messages into written text, delivered via email.
Pricing
Google Hangouts pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Google Hangouts alternatives
Compare Google Hangouts with other VoIP Software tools that buyers often evaluate.
RingCentral MVP by RingCentral
RingCentral MVP helps teams in voip software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
BlueJeans by Verizon
BlueJeans is a meetings platform for teams that need video, audio, and web conferencing across desktops, mobile devices, and room systems. It is worth comparing if join speed and h...
VoIP.ms by VoIP.ms
VoIP.ms is a BYOD VoIP provider for buyers who want more control over calling setup, local numbers, outbound calling, and business or residential phone service.
Grasshopper by GoTo
Grasshopper gives small businesses a business phone number and call handling without a full office phone system. It is most useful when owners need client calls and texts separated...
Google Voice by Google
Google Voice gives individuals and very small teams a simpler way to handle calls, texts, voicemail, forwarding, number assignments, and ring groups. It is a good shortlist candida...
Vonage Business Communications by Vonage
Vonage Business Communications is a cloud phone option for teams moving calls and collaboration off legacy phone systems. It is worth shortlisting when quick setup and month-to-mon...
FreeConferenceCall.com by CarrierX
FreeConferenceCall.com is a conferencing option for teams that need audio meetings, video, screen sharing, recording, and large-session support. Compare it when simple access matte...
Software reviews
Google Hangouts software reviews
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FAQ
Google Hangouts FAQs
Google Hangouts is listed for web conferencing, instant messaging, voice and video calls, and group conversations.
It may be relevant to individuals, small teams, and businesses that use Google services and need simple chat or calling workflows.
The profile notes that Hangouts features are moving to Google Chat and Meet, so buyers should confirm the current product path with Google.
Google Hangouts lists web access plus Android, iPhone, and iPad options. Confirm current platform support before planning a rollout.
Check current availability, account requirements, Chat and Meet overlap, mobile experience, guest access, and any admin controls your team needs.
Compare it on current availability, call and meeting needs, messaging history, Google account fit, mobile access, support, and business controls.
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