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Call Recording Software
ZCloud reviews and summary
ZCloud is an affordable call recording solution that leverages a business's existing telephony platform (like a PBX or VoIP system). It adds recording capabilities without requiring a full system overhaul. Beyond just audio, ZCloud often includes screen recording functionality, capturing what agents see on their desktops during calls. This dual recording feeds into Quality Management (QM) evaluation tools, allowing supervisors to assess both what was said and what was done during customer interactions for comprehensive performance reviews and training. Businesses with an established phone system that want to add cost-effective call and screen recording for compliance, quality monitoring, and agent training purposes, without switching their core telep...
Best for
Businesses with an established phone system that want to add cost-effective call and screen recording for compliance, quality monitoring, and agent training purposes, without switching their core telephony vendor.
Category
Call Recording Software
Vendor
ZCloud
Key takeaways
Our verdict
ZCloud is a value-focused and practical add-on for existing telephony setups, offering valuable combined audio-screen recording for enhanced quality assurance at an accessible price point.
Quick facts
ZCloud at a glance
Ratings
ZCloud ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ZCloud pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses ZCloud?
Businesses with an established phone system that want to add cost-effective call and screen recording for compliance, quality monitoring, and agent training purposes, without switching their core telephony vendor.
Feature research
ZCloud features
These are common features buyers compare in Call Recording Software. Product-specific availability should be confirmed with the vendor.
Archiving and Retention
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Tagging
Helps buyers judge whether call tagging fits the way their team handles call recording work.
Event Triggered Actions
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
File Transfer
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
On-Demand Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Scheduled Recording
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Compare
ZCloud alternatives
Compare ZCloud with other Call Recording Software tools that buyers often evaluate.
ExecVision by ExecVision
ExecVision is built for teams that want call recordings to feed coaching, not sit unused in dashboards. It is most relevant when managers have a clear process for reviewing calls.
VICIdial by Vicidial Group
VICIdial is worth a look for call teams that want open source contact center software with predictive dialing and room to tailor the setup. Buyers should weigh that control against...
3CX by 3CX
3CX is worth shortlisting when a business wants phone, video, live chat, mobile apps, and contact center tools around an open standards IP PBX. Deployment choice is a major part of...
Ringover by Ringover
Ringover is aimed at teams that rely on phone conversations and need a dependable process for storing and reusing call data. It supports inbound and outbound recording, playback, a...
SalesLoft by SalesLoft
SalesLoft is a sales engagement platform for teams who want communication, call activity, and coaching signals in one workspace. It is useful when you need a single place for selle...
RingByName by InPhonex
RingByName is a unified communications (UCaaS) and business phone service that goes beyond basic telephony. It integrates powerful collaboration tools like video, chat, SMS, and fi...
Oreka TR by OrecX
Oreka TR, developed by OrecX, is an enterprise-grade call recording and audio capture platform. It serves a wide range of customers in cloud communications, contact centers, and sp...
Software reviews
ZCloud software reviews
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FAQ
ZCloud FAQs
ZCloud is an affordable call recording solution that leverages a business's existing telephony platform (like a PBX or VoIP system). It adds recording capabilities without requiring a full system overhaul. Beyond just audio, ZCloud often includes screen recording functionality, capturing what agents see on their desktops during calls. This dual recording feeds into Quality Management (QM) evaluation tools, allowing supervisors to assess both what was said and what was done during customer interactions for comprehensive performance reviews and training.
Businesses with an established phone system that want to add cost-effective call and screen recording for compliance, quality monitoring, and agent training purposes, without switching their core telephony vendor.
ZCloud is listed in Call Recording Software.
ZCloud is listed with ZCloud as the vendor.
Buyers often compare ZCloud with other Call Recording Software tools such as Gong.io, ExecVision, VICIdial, 3CX. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for ZCloud.
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