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Call Recording Software
3CX reviews and summary
3CX is a software-based, open-standards IP PBX that delivers complete Unified Communications (UC) out of the box at a remarkably low cost. It consolidates voice, video conferencing, live chat, mobile apps, and advanced contact center features into a single, easy-to-manage system. Employees can work seamlessly from anywhere using desktop or mobile softphones. 3CX offers exceptional deployment flexibility, allowing installation on-premises, in a private cloud (like AWS or Azure), or opting for 3CX's own hosted service. This combination of rich features, affordability, and deployment choice makes it a highly attractive UC solution. 3CX is an excellent fit for businesses of all sizes and industries looking to replace a traditional phone system with a mod...
Best for
3CX is an excellent fit for businesses of all sizes and industries looking to replace a traditional phone system with a modern, feature-rich UC platform without a large upfront investment. It is particularly popular with small to mid-sized businesses, managed service providers (MSPs), and organizations that value deployment flexibility and low total cost of ownership.
Starting price
$145.00 Per-Year
Category
Call Recording Software
Vendor
3CX
Key takeaways
Our verdict
3CX delivers outstanding value by packing enterprise-grade UC features into an affordable and flexible package. Its ease of management and multiple deployment options lower the barrier to advanced communications. For cost-conscious businesses seeking a full-featured alternative to expensive proprietary systems, 3CX is a compelling and highly recommended choice.
Quick facts
3CX at a glance
Overall rating
4.5/5
Reviews
249
Starting price
$145.00 Per-Year
Vendor
3CX
Founded
2008
Location
Cyprus
Category
Call Recording Software
Ratings
3CX ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
3CX pros and cons
Potential strengths
- Brings phone system, video conferencing, live chat, mobile apps, and contact center capabilities into one communications profile.
- Supports several deployment approaches, including on-premise, private cloud, and hosted options.
- Broad platform coverage may help organizations with mixed desktop, mobile, cloud, and on-premise requirements.
- The support and training profile includes help desk, forum, knowledgebase, phone, chat, in-person, live online, webinars, documentation, and videos.
Points to verify
- Decide early whether hosted, private cloud, or on-premise deployment fits your IT skills, compliance needs, and support expectations.
- Test call handling, video meetings, live chat, and mobile apps with the staff who will use them every day.
- Confirm call recording behavior, retention controls, and permission settings before using it for regulated conversations.
- Review contact center requirements separately if queues, routing, reporting, or supervisor tools are important.
Buyer fit
Who uses 3CX?
3CX is an excellent fit for businesses of all sizes and industries looking to replace a traditional phone system with a modern, feature-rich UC platform without a large upfront investment. It is particularly popular with small to mid-sized businesses, managed service providers (MSPs), and organizations that value deployment flexibility and low total cost of ownership.
Feature research
3CX features
These are common features buyers compare in Call Recording Software. Product-specific availability should be confirmed with the vendor.
Archiving and Retention
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Tagging
Helps buyers judge whether call tagging fits the way their team handles call recording work.
Event Triggered Actions
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
File Transfer
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
On-Demand Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Scheduled Recording
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Pricing
3CX pricing
Starting price
$145.00 Per-Year
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
3CX alternatives
Compare 3CX with other Call Recording Software tools that buyers often evaluate.
ExecVision by ExecVision
ExecVision is built for teams that want call recordings to feed coaching, not sit unused in dashboards. It is most relevant when managers have a clear process for reviewing calls.
VICIdial by Vicidial Group
VICIdial is worth a look for call teams that want open source contact center software with predictive dialing and room to tailor the setup. Buyers should weigh that control against...
Ringover by Ringover
Ringover is aimed at teams that rely on phone conversations and need a dependable process for storing and reusing call data. It supports inbound and outbound recording, playback, a...
SalesLoft by SalesLoft
SalesLoft is a sales engagement platform for teams who want communication, call activity, and coaching signals in one workspace. It is useful when you need a single place for selle...
RingByName by InPhonex
RingByName is a unified communications (UCaaS) and business phone service that goes beyond basic telephony. It integrates powerful collaboration tools like video, chat, SMS, and fi...
Oreka TR by OrecX
Oreka TR, developed by OrecX, is an enterprise-grade call recording and audio capture platform. It serves a wide range of customers in cloud communications, contact centers, and sp...
HoduCC by HoduSoft
HoduCC is an omnichannel contact center software typically installed on the customer's own server, starting from a 10-seat configuration. It provides comprehensive call recording f...
Software reviews
3CX software reviews
FAQ
3CX FAQs
3CX is an open standards IP PBX used for business communications. Listed capabilities include voice, video conferencing, live chat, mobile apps, and contact center features.
3CX can fit organizations of many sizes that want unified communications and care about deployment flexibility. It may be especially relevant when replacing a traditional phone system.
3CX appears in the call recording category and its communications profile includes phone system capabilities. Buyers should confirm recording rules, retention, and permissions for their use case.
Yes. The profile lists on-premise Windows and Linux support, along with cloud, SaaS, web, desktop, and mobile options.
Yes. Video conferencing and live chat are both listed for 3CX.
Check deployment fit, call recording controls, mobile experience, contact center needs, training options, and how much phone system administration your team wants to own.
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