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Customer Experience Software
Userlytics reviews and summary
Userlytics is a user experience research platform that specializes in remote, unmoderated usability testing. It enables companies to quickly gather feedback and behavioral insights from a global panel of test participants or their own customers on any digital asset—including their own websites, apps, prototypes, or even competitor sites. Testers complete tasks on their own devices (desktop, mobile, tablet) while their screen, face (via webcam), and voice are recorded as they think aloud. The platform provides tools for creating test scripts, recruiting targeted users, and analyzing results through timestamped video clips and metrics. Userlytics is for UX researchers, product managers, and marketers in companies of all sizes, from startups to enterpri...
Best for
Userlytics is for UX researchers, product managers, and marketers in companies of all sizes, from startups to enterprises. It is particularly useful for teams that need fast, quantitative and qualitative feedback on specific user flows, design concepts, or competitive benchmarks without the logistical hassle and cost of in-person lab testing.
Starting price
$49.00 One-Time
Category
Customer Experience Software
Vendor
Userlytics
Key takeaways
Our verdict
Our verdict is that Userlytics is a versatile and efficient platform for on-demand usability testing. Its ability to test on any digital asset, including competitors', is a unique advantage for competitive analysis. The combination of video, audio, and screen recording provides rich contextual data. For teams needing to validate design decisions quickly with real user behavior, Userlytics offers a reliable and scalable solution.
Quick facts
Userlytics at a glance
Overall rating
4.7/5
Reviews
36
Starting price
$49.00 One-Time
Vendor
Userlytics
Founded
2009
Location
United States
Category
Customer Experience Software
Ratings
Userlytics ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Userlytics pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Userlytics?
Userlytics is for UX researchers, product managers, and marketers in companies of all sizes, from startups to enterprises. It is particularly useful for teams that need fast, quantitative and qualitative feedback on specific user flows, design concepts, or competitive benchmarks without the logistical hassle and cost of in-person lab testing.
Feature research
Userlytics features
These are common features buyers compare in Customer Experience Software. Product-specific availability should be confirmed with the vendor.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Management
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Multi-Channel Data Collection
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Negative Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Predictive Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Sentiment Analysis
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Survey/Poll Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Text Analysis
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Pricing
Userlytics pricing
Starting price
$49.00 One-Time
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Userlytics alternatives
Compare Userlytics with other Customer Experience Software tools that buyers often evaluate.
Hotjar by Hotjar
Hotjar helps website and product teams see where users click, scroll, pause, or get stuck through heatmaps, recordings, and feedback polls. It is useful when analytics numbers tell...
Survio by Survio
Survio is an online survey platform for creating surveys, forms, and polls that work across devices. It is worth checking when you need feedback collection without a heavy setup pr...
Swell by Swell CX
Swell helps local businesses use reviews, website conversations, and SMS messaging to bring in prospects and follow up with customers. It is worth checking if reputation and custom...
Qualtrics CustomerXM by Qualtrics
Qualtrics CustomerXM helps customer experience teams collect feedback, monitor journey moments, manage cases, and connect insights to CRM workflows. It is best assessed with real s...
KnowledgeOwl by KnowledgeOwl
KnowledgeOwl is aimed at teams that need a maintainable help center or internal wiki without turning every content update into a technical project.
TapMango by TapMango
TapMango is for businesses that want a digital loyalty program tied to repeat visits, rewards, referrals, SMS, and email outreach. It looks most relevant for retail and local servi...
Bookafy by Bookafy Scheduling
Bookafy is a scheduling option for teams that need branded booking flows for appointments, demos, or services without making the experience feel disconnected.
Software reviews
Userlytics software reviews
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FAQ
Userlytics FAQs
Userlytics is a user experience research platform that specializes in remote, unmoderated usability testing. It enables companies to quickly gather feedback and behavioral insights from a global panel of test participants or their own customers on any digital asset—including their own websites, apps, prototypes, or even competitor sites. Testers complete tasks on their own devices (desktop, mobile, tablet) while their screen, face (via webcam), and voice are recorded as they think aloud. The platform provides tools for creating test scripts, recruiting targeted users, and analyzing results through timestamped video clips and metrics.
Userlytics is for UX researchers, product managers, and marketers in companies of all sizes, from startups to enterprises. It is particularly useful for teams that need fast, quantitative and qualitative feedback on specific user flows, design concepts, or competitive benchmarks without the logistical hassle and cost of in-person lab testing.
Userlytics pricing is listed from $49.00 One-Time. Pricing can change. Confirm current plans and terms with the vendor.
Userlytics is listed in Customer Experience Software.
Userlytics is listed with Userlytics as the vendor.
Buyers often compare Userlytics with other Customer Experience Software tools such as FiveStars, Hotjar, Survio, Swell. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Userlytics.
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