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Customer Experience Software
FiveStars reviews and summary
FiveStars is a customer loyalty and marketing automation platform built to help brick-and-mortar businesses increase customer retention and repeat visits. It provides tools to create and manage customized loyalty programs, such as digital punch cards or points systems, and automates marketing outreach like personalized offers and birthday rewards to keep the brand top-of-mind. The platform claims to bring customers back twice as often by making it easy for them to earn and redeem rewards, thereby fostering habitual patronage. It also offers data insights on customer visit frequency and spending to help businesses understand their most valuable patrons. This platform is tailored for local businesses and chains in the retail, restaurant, salon, and ser...
Best for
This platform is tailored for local businesses and chains in the retail, restaurant, salon, and service industries (e.g., cafes, boutiques, fitness studios). It is perfect for small business owners and marketers who want a turnkey solution to build customer loyalty, drive repeat business, and compete effectively in their local market without needing advanced marketing expertise.
Starting price
$20.00 Per-Month
Category
Customer Experience Software
Vendor
Fivestars Loyalty
Key takeaways
Our verdict
Our verdict is that FiveStars is a proven and popular loyalty platform specifically designed for the needs of local, foot-traffic-driven businesses. Its automation capabilities and focus on increasing visit frequency address a core challenge for these merchants. For SMBs looking for an all-in-one loyalty solution that's easy for both the business and its customers to use, FiveStars is a strong contender.
Quick facts
FiveStars at a glance
Overall rating
4.6/5
Reviews
1.2K
Starting price
$20.00 Per-Month
Vendor
Fivestars Loyalty
Founded
2011
Location
United States
Category
Customer Experience Software
Ratings
FiveStars ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
FiveStars pros and cons
Potential strengths
- Clear routines around ownership can reduce dropped items when teams use FiveStars every day.
- Useful when teams need a dependable baseline for communication, files, or task movement.
- Good for teams that prioritize fast adoption before adding custom process layers.
Points to verify
- Are roles, review steps, and approvals already explicit for this workflow?
- Do you need tighter controls immediately, or is speed of adoption more important in the first weeks?
- Can this replace another current workflow without creating duplicate entry points?
Buyer fit
Who uses FiveStars?
This platform is tailored for local businesses and chains in the retail, restaurant, salon, and service industries (e.g., cafes, boutiques, fitness studios). It is perfect for small business owners and marketers who want a turnkey solution to build customer loyalty, drive repeat business, and compete effectively in their local market without needing advanced marketing expertise.
Feature research
FiveStars features
These are common features buyers compare in Customer Experience Software. Product-specific availability should be confirmed with the vendor.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Management
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Multi-Channel Data Collection
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Negative Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Predictive Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Sentiment Analysis
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Survey/Poll Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Text Analysis
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Pricing
FiveStars pricing
Starting price
$20.00 Per-Month
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
FiveStars alternatives
Compare FiveStars with other Customer Experience Software tools that buyers often evaluate.
Survio by Survio
Survio is an online survey platform for creating surveys, forms, and polls that work across devices. It is worth checking when you need feedback collection without a heavy setup pr...
Swell by Swell CX
Swell helps local businesses use reviews, website conversations, and SMS messaging to bring in prospects and follow up with customers. It is worth checking if reputation and custom...
Qualtrics CustomerXM by Qualtrics
Qualtrics CustomerXM helps customer experience teams collect feedback, monitor journey moments, manage cases, and connect insights to CRM workflows. It is best assessed with real s...
KnowledgeOwl by KnowledgeOwl
KnowledgeOwl is aimed at teams that need a maintainable help center or internal wiki without turning every content update into a technical project.
TapMango by TapMango
TapMango is for businesses that want a digital loyalty program tied to repeat visits, rewards, referrals, SMS, and email outreach. It looks most relevant for retail and local servi...
Bookafy by Bookafy Scheduling
Bookafy is a scheduling option for teams that need branded booking flows for appointments, demos, or services without making the experience feel disconnected.
AskNicely by AskNicely
AskNicely is a customer experience platform centered on Net Promoter Score (NPS) feedback that connects survey responses directly to frontline employees. It automates feedback coll...
Software reviews
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FAQ
FiveStars FAQs
Teams that need steadier execution in this area and want fewer handoff breaks usually benefit first.
Start with one core workflow for one team and compare completion quality after one cycle.
Adoption depends on habits. Set ownership, naming, and approval rules before scaling.
It can replace fragmented steps for some teams, but keep legacy flow available for the first transition period.
Check who owns setup, where updates land, and how notifications are distributed.
Measure usage and completion signals after one sprint, then adjust before broader rollout.
Trust and data
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