FiveStars by Fivestars Loyalty
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Customer Experience Software
Swell reviews and summary
Swell CX is a growth platform designed to help businesses attract prospects, engage website visitors, and monetize customer interactions. It functions across the customer lifecycle: firstly, by helping prospects discover the business through managed online review generation and syndication; secondly, by converting website visitors using tools like live chat and targeted messaging; and thirdly, by turning existing customer interactions (such as support inquiries or feedback) into opportunities for upselling, cross-selling, or referral generation. The platform aims to create a seamless flow from discovery to revenue, using customer interactions as fuel for growth. This platform is suitable for small to medium-sized businesses, particularly in competiti...
Best for
This platform is suitable for small to medium-sized businesses, particularly in competitive online service or e-commerce sectors. It is ideal for business owners, growth marketers, and customer service leaders who want an integrated approach to managing their online reputation, converting site traffic, and maximizing revenue from their existing customer base.
Starting price
Pricing not listed
Category
Customer Experience Software
Vendor
Swell CX
Key takeaways
Our verdict
Our verdict is that Swell CX offers an interesting and holistic approach to customer experience as a growth engine. By connecting reputation management, conversion tools, and revenue operations, it addresses multiple business needs in one platform. For SMBs looking for a consolidated toolset to drive growth through better CX, Swell presents a compelling value proposition.
Quick facts
Swell at a glance
Overall rating
4.7/5
Reviews
239
Starting price
Pricing not listed
Vendor
Swell CX
Founded
2016
Location
United States
Category
Customer Experience Software
Ratings
Swell ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Swell pros and cons
Potential strengths
- Connects reputation management with website visitor engagement and customer follow-up.
- The profile points to online review generation, review syndication, search visibility, live chat, targeted messaging, and SMS communication.
- May fit businesses with physical locations and reviewable services, including healthcare, retail, service, and hospitality use cases.
- Focuses on turning customer interactions into follow-up, referral, upsell, or cross-sell opportunities.
Points to verify
- Check whether SMS messaging fits your customer consent process and communication rules.
- Review how online review requests, review display, and search visibility workflows are handled.
- Test website chat and targeted messaging with the team responsible for converting visitors.
- Confirm whether follow-up, referral, upsell, and cross-sell workflows match your customer service process.
Buyer fit
Who uses Swell?
This platform is suitable for small to medium-sized businesses, particularly in competitive online service or e-commerce sectors. It is ideal for business owners, growth marketers, and customer service leaders who want an integrated approach to managing their online reputation, converting site traffic, and maximizing revenue from their existing customer base.
Feature research
Swell features
These are common features buyers compare in Customer Experience Software. Product-specific availability should be confirmed with the vendor.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Management
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Multi-Channel Data Collection
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Negative Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Predictive Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Sentiment Analysis
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Survey/Poll Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Text Analysis
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Pricing
Swell pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Swell alternatives
Compare Swell with other Customer Experience Software tools that buyers often evaluate.
Hotjar by Hotjar
Hotjar helps website and product teams see where users click, scroll, pause, or get stuck through heatmaps, recordings, and feedback polls. It is useful when analytics numbers tell...
Survio by Survio
Survio is an online survey platform for creating surveys, forms, and polls that work across devices. It is worth checking when you need feedback collection without a heavy setup pr...
Qualtrics CustomerXM by Qualtrics
Qualtrics CustomerXM helps customer experience teams collect feedback, monitor journey moments, manage cases, and connect insights to CRM workflows. It is best assessed with real s...
KnowledgeOwl by KnowledgeOwl
KnowledgeOwl is aimed at teams that need a maintainable help center or internal wiki without turning every content update into a technical project.
TapMango by TapMango
TapMango is for businesses that want a digital loyalty program tied to repeat visits, rewards, referrals, SMS, and email outreach. It looks most relevant for retail and local servi...
Bookafy by Bookafy Scheduling
Bookafy is a scheduling option for teams that need branded booking flows for appointments, demos, or services without making the experience feel disconnected.
AskNicely by AskNicely
AskNicely is a customer experience platform centered on Net Promoter Score (NPS) feedback that connects survey responses directly to frontline employees. It automates feedback coll...
Software reviews
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FAQ
Swell FAQs
Swell is used for reputation management, online review generation, website visitor conversion, SMS messaging, customer engagement, and follow-up tied to customer interactions.
The profile points to businesses with physical locations and reviewable services, including healthcare, retail, service, and hospitality businesses.
Yes. The product profile says Swell is optimized for customers' preferred communication method of SMS messaging.
Yes. The profile describes online review generation, review syndication, and reputation management as central parts of Swell.
Yes. The profile mentions live chat, targeted messaging, and converting website visitors into customers.
Verify review workflows, SMS consent handling, website messaging setup, follow-up rules, referral or upsell flows, and fit for each business location.
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