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Customer Experience Software
Usabilla reviews and summary
Usabilla, a SurveyMonkey product, is a versatile customer feedback platform specializing in collecting visual and contextual feedback from digital channels. It empowers organizations to gather continuous, actionable insights directly from their users on websites, mobile apps, and within emails. A key feature is the customizable feedback button, which allows users to highlight specific areas of a page and provide contextual comments or ratings. Teams can deploy targeted micro-surveys to gather Net Promoter Score (NPS) or specific experience feedback at key journey points. The platform's intuitive reporting dashboard aggregates this qualitative and quantitative data, provid... UX researchers, product managers, and digital marketers in mid to large-size...
Best for
UX researchers, product managers, and digital marketers in mid to large-sized companies across various industries who need to capture granular, visual feedback on their digital properties. It's particularly valuable for teams focused on conversion rate optimization and systematic user experience improvement.
Starting price
Pricing not listed
Category
Customer Experience Software
Vendor
SurveyMonkey
Key takeaways
Our verdict
Usabilla is a powerful and user-centric feedback tool that excels at capturing rich, contextual insights. Its integration with SurveyMonkey's ecosystem and focus on visual data make it a top contender for organizations serious about data-driven UX and CX enhancement.
Quick facts
Usabilla at a glance
Overall rating
4/5
Reviews
3
Starting price
Pricing not listed
Vendor
SurveyMonkey
Founded
2009
Location
United States
Category
Customer Experience Software
Ratings
Usabilla ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Usabilla pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Usabilla?
UX researchers, product managers, and digital marketers in mid to large-sized companies across various industries who need to capture granular, visual feedback on their digital properties. It's particularly valuable for teams focused on conversion rate optimization and systematic user experience improvement.
Feature research
Usabilla features
These are common features buyers compare in Customer Experience Software. Product-specific availability should be confirmed with the vendor.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Management
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Multi-Channel Data Collection
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Negative Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Predictive Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Sentiment Analysis
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Survey/Poll Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Text Analysis
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Pricing
Usabilla pricing
Starting price
Pricing not listed
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Usabilla alternatives
Compare Usabilla with other Customer Experience Software tools that buyers often evaluate.
Hotjar by Hotjar
Hotjar helps website and product teams see where users click, scroll, pause, or get stuck through heatmaps, recordings, and feedback polls. It is useful when analytics numbers tell...
Survio by Survio
Survio is an online survey platform for creating surveys, forms, and polls that work across devices. It is worth checking when you need feedback collection without a heavy setup pr...
Swell by Swell CX
Swell helps local businesses use reviews, website conversations, and SMS messaging to bring in prospects and follow up with customers. It is worth checking if reputation and custom...
Qualtrics CustomerXM by Qualtrics
Qualtrics CustomerXM helps customer experience teams collect feedback, monitor journey moments, manage cases, and connect insights to CRM workflows. It is best assessed with real s...
KnowledgeOwl by KnowledgeOwl
KnowledgeOwl is aimed at teams that need a maintainable help center or internal wiki without turning every content update into a technical project.
TapMango by TapMango
TapMango is for businesses that want a digital loyalty program tied to repeat visits, rewards, referrals, SMS, and email outreach. It looks most relevant for retail and local servi...
Bookafy by Bookafy Scheduling
Bookafy is a scheduling option for teams that need branded booking flows for appointments, demos, or services without making the experience feel disconnected.
Software reviews
Usabilla software reviews
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FAQ
Usabilla FAQs
Usabilla, a SurveyMonkey product, is a versatile customer feedback platform specializing in collecting visual and contextual feedback from digital channels. It empowers organizations to gather continuous, actionable insights directly from their users on websites, mobile apps, and within emails. A key feature is the customizable feedback button, which allows users to highlight specific areas of a page and provide contextual comments or ratings. Teams can deploy targeted micro-surveys to gather Net Promoter Score (NPS) or specific experience feedback at key journey points. The platform's intuitive reporting dashboard aggregates this qualitative and quantitative data, provid...
UX researchers, product managers, and digital marketers in mid to large-sized companies across various industries who need to capture granular, visual feedback on their digital properties. It's particularly valuable for teams focused on conversion rate optimization and systematic user experience improvement.
Pricing can change. Confirm current plans and terms with the vendor.
Usabilla is listed in Customer Experience Software.
Usabilla is listed with SurveyMonkey as the vendor.
Buyers often compare Usabilla with other Customer Experience Software tools such as FiveStars, Hotjar, Survio, Swell. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Usabilla.
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