TeamViewer by TeamViewer
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Remote Support Software
Upscope reviews and summary
Upscope specializes in interactive cobrowsing, offering a one-click, no-download screen sharing solution designed to revolutionize user onboarding and customer support. The process is simple: with a single click, a support agent can see exactly what a user sees on their screen without requiring the user to install any software. The agent can then use their own mouse pointer to click, scroll, and guide the user directly on the user's screen in real-time. This functionality integrates seamlessly into existing support channels, including live chat systems and phone support, with connectors for platforms like Intercom and Zendesk. This tool is perfect for customer success teams, support agents, SaaS companies, e-commerce businesses, and any organization...
Best for
This tool is perfect for customer success teams, support agents, SaaS companies, e-commerce businesses, and any organization that needs to provide highly interactive, visual guidance to users during onboarding, troubleshooting, or sales demonstrations directly from their chat or phone interface.
Starting price
$18.00 Per-Month
Category
Remote Support Software
Vendor
Upscope
Key takeaways
Our verdict
Our verdict is that Upscope's cobrowsing technology offers a remarkably smooth and intuitive support experience. Its no-download requirement and deep integration with chat systems remove significant friction, making it an excellent choice for companies aiming to provide efficient, hands-on visual support that delights customers.
Quick facts
Upscope at a glance
Overall rating
4.4/5
Reviews
92
Starting price
$18.00 Per-Month
Vendor
Upscope
Founded
2016
Location
United Kingdom
Category
Remote Support Software
Ratings
Upscope ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Upscope pros and cons
Potential strengths
- No-download cobrowsing removes a major friction point in remote support since customers can receive help instantly without installing software
- Deep integration with popular live chat systems like Intercom and Zendesk means agents can start cobrowsing directly from their existing support workflow
- Agents can interact with the users screen using their own mouse pointer, which makes guided onboarding and troubleshooting far more effective than verbal instructions alone
Points to verify
- Confirm Upscope integrates with your specific live chat or phone system before committing
- Test cobrowsing across different browsers and network conditions to ensure a smooth experience for both agents and end users
- Review privacy and security considerations around agents accessing customer screens, especially in regulated industries
Buyer fit
Who uses Upscope?
This tool is perfect for customer success teams, support agents, SaaS companies, e-commerce businesses, and any organization that needs to provide highly interactive, visual guidance to users during onboarding, troubleshooting, or sales demonstrations directly from their chat or phone interface.
Feature research
Upscope features
These are common features buyers compare in Remote Support Software. Product-specific availability should be confirmed with the vendor.
System Diagnostic Utilities
Provides access to client system information, including hardware and software configurations, for diagnostic purposes.
Digital File Distribution
Distribute various digital files and media assets securely among team members.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
Support Session Recording
Capture and store active support and chat sessions for quality assurance and training purposes.
Support Session Handoff
Seamlessly hand off a support session to a different team member.
Surveys & Insights
Collect insights and satisfaction data to drive continuous improvement and organizational success.
Pricing
Upscope pricing
Starting price
$18.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Upscope alternatives
Compare Upscope with other Remote Support Software tools that buyers often evaluate.
Join.Me by GoTo
Join.Me helps teams in remote support software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined...
AnyDesk by AnyDesk Software
AnyDesk is often used when teams need fast remote access for support, onboarding, or occasional device work. It is strongest for short, straightforward sessions, so verify permissi...
Zoho Assist by Zoho
Zoho Assist is aimed at IT support teams, MSPs, and help desks that need remote support, screen sharing, and unattended access across computers and mobile devices.
SysAid by SysAid Technologies
SysAid is an ITSM platform for teams that want help desk, service request, change, asset, and reporting work tied to automation. Buyers should test the workflows their agents use m...
Dameware by SolarWinds
Dameware gives IT teams a choice between cloud-based and on-premises remote support options. It is worth reviewing if technicians need remote troubleshooting, administration, and u...
Supremo Remote Desktop by Nanosystems
Supremo Remote Desktop is best for teams who need dependable remote support without heavy setup. Its cross-platform remote access, unattended sessions, and simple client onboarding...
dualmon by dualmon
DualMon keeps remote support straightforward with flat-rate pricing that avoids per-session surprises. End users don't need to install anything, which cuts down on friction during...
Software reviews
Upscope software reviews
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FAQ
Upscope FAQs
When a support agent initiates a cobrowsing session, they see exactly what the user sees on their screen. The agent can use their mouse to click, scroll, and guide the user in real time, without the user needing to install any software.
Yes, Upscope integrates with live chat systems including Intercom, Zendesk, Olark, and LiveChatInc. It also works with phone systems so agents can start cobrowsing during a call.
Traditional screen sharing requires the user to install software and share their entire screen. Cobrowsing works instantly in the browser without downloads and only shares the specific web page or application the agent needs to see.
Yes, many SaaS companies use Upscope for onboarding new users by guiding them through product features step by step on their actual screen.
Upscope provides email help desk, phone support, chat, an FAQ forum, and a knowledgebase. Training includes live online sessions, documentation, and video tutorials.
Yes, Upscope is cloud-based and accessed through a web browser. No software installation is needed for either the agent or the end user.
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