TeamViewer by TeamViewer
TeamViewer helps teams in remote support software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadl...
Remote Support Software
Dameware reviews and summary
Dameware, from SolarWinds, is a trusted name in affordable and reliable remote support software, offering IT professionals two distinct deployment options. Dameware Remote Everywhere (DRE) is a modern, cloud-based solution that provides fast, lightweight remote access from any web browser, designed for quick issue resolution without complex setup. Dameware Remote Support (DRS) is its robust on-premises counterpart, offering full remote control, system management, and IT administration capabilities from a locally installed server, providing greater control over security and data. Both versions emphasize ease of use, security, and helping support technicians efficiently res... Dameware is built for IT support professionals, help desk technicians, syste...
Best for
Dameware is built for IT support professionals, help desk technicians, system administrators, and managed service providers (MSPs). It suits organizations of all sizes that need a dependable tool for remote troubleshooting, software installation, system maintenance, and user assistance. The choice between cloud (DRE) and on-premises (DRS) allows flexibility for different security postures and infrastructure preferenc...
Starting price
$380.00 One-Time
Category
Remote Support Software
Vendor
SolarWinds
Key takeaways
Our verdict
Our verdict is that Dameware remains a solid and trustworthy choice in the remote support arena. By offering both cloud and on-premises versions, it caters to a wide range of IT needs and security requirements. Its reputation for affordability, reliability, and a comprehensive feature set makes it a go-to solution for IT teams looking to enhance their remote support capabilities without excessive complexity or cost.
Quick facts
Dameware at a glance
Overall rating
4.6/5
Reviews
230
Starting price
$380.00 One-Time
Vendor
SolarWinds
Founded
1999
Location
United States
Category
Remote Support Software
Ratings
Dameware ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Dameware pros and cons
Potential strengths
- The product family covers both Dameware Remote Everywhere for cloud-based support and Dameware Remote Support for on-premises remote IT administration.
- Built for IT support professionals, help desk teams, system administrators, and managed service providers.
- The profile describes remote troubleshooting, software installation, system maintenance, user assistance, and remote computer or server support.
- Listed support options include email help desk, FAQ forum, knowledgebase, phone support, live representative support, and chat.
Points to verify
- Decide whether the cloud option, the on-premises option, or both match your security and infrastructure requirements.
- Test technician workflows for remote control, troubleshooting, administration, and user assistance on real support scenarios.
- Confirm platform coverage for the devices and operating systems your team supports.
- Review access controls, audit expectations, support availability, and training resources before rollout.
Buyer fit
Who uses Dameware?
Dameware is built for IT support professionals, help desk technicians, system administrators, and managed service providers (MSPs). It suits organizations of all sizes that need a dependable tool for remote troubleshooting, software installation, system maintenance, and user assistance. The choice between cloud (DRE) and on-premises (DRS) allows flexibility for different security postures and infrastructure preferenc...
Feature research
Dameware features
These are common features buyers compare in Remote Support Software. Product-specific availability should be confirmed with the vendor.
System Diagnostic Utilities
Provides access to client system information, including hardware and software configurations, for diagnostic purposes.
Digital File Distribution
Distribute various digital files and media assets securely among team members.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
Support Session Recording
Capture and store active support and chat sessions for quality assurance and training purposes.
Support Session Handoff
Seamlessly hand off a support session to a different team member.
Surveys & Insights
Collect insights and satisfaction data to drive continuous improvement and organizational success.
Pricing
Dameware pricing
Starting price
$380.00 One-Time
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Dameware alternatives
Compare Dameware with other Remote Support Software tools that buyers often evaluate.
Join.Me by GoTo
Join.Me helps teams in remote support software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined...
AnyDesk by AnyDesk Software
AnyDesk is often used when teams need fast remote access for support, onboarding, or occasional device work. It is strongest for short, straightforward sessions, so verify permissi...
Zoho Assist by Zoho
Zoho Assist is aimed at IT support teams, MSPs, and help desks that need remote support, screen sharing, and unattended access across computers and mobile devices.
SysAid by SysAid Technologies
SysAid is an ITSM platform for teams that want help desk, service request, change, asset, and reporting work tied to automation. Buyers should test the workflows their agents use m...
Supremo Remote Desktop by Nanosystems
Supremo Remote Desktop is best for teams who need dependable remote support without heavy setup. Its cross-platform remote access, unattended sessions, and simple client onboarding...
dualmon by dualmon
DualMon keeps remote support straightforward with flat-rate pricing that avoids per-session surprises. End users don't need to install anything, which cuts down on friction during...
Goverlan Reach by Goverlan Inc.
Goverlan Reach blends remote support with behind-the-scenes systems management—inventory reporting, software deployment, patch installs, and Active Directory admin—all from a singl...
Software reviews
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FAQ
Dameware FAQs
Dameware is used for remote IT support. The profile describes remote troubleshooting, IT administration, software installation, system maintenance, and user assistance.
Dameware is worth evaluating for IT support teams, help desk technicians, system administrators, managed service providers, SMBs, and organizations with stricter infrastructure preferences.
Dameware Remote Everywhere is described as the cloud-based option. Dameware Remote Support is described as the on-premises option for remote IT administration.
Dameware is listed for Android, iPhone, and iPad, along with cloud, desktop Mac, and desktop Windows availability.
Listed support includes email help desk, FAQ forum, knowledgebase, phone support, live representative support, and chat. Listed training includes webinars, documentation, and videos.
Compare deployment model, remote support workflow, security controls, device coverage, technician experience, support availability, training resources, and fit with existing IT administration habits.
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