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Remote Support Software
dualmon reviews and summary
dualmon is a remote access and support platform that emphasizes simplicity and aggressive pricing. It offers two main service models: unlimited on-demand remote assistance for a flat annual fee and affordable unattended access plans for managed computers. A significant advantage is that end-users receiving support do not need to install any software, simplifying the connection process. The platform includes a generous allocation of seats for support technicians, unlimited support sessions, and features like custom co-branding, session recording, file transfer, remote printing, diagnostics, and usage analytics. dualmon is targeted at IT support companies, managed service providers, and internal IT departments that service a moderate number of computer...
Best for
dualmon is targeted at IT support companies, managed service providers, and internal IT departments that service a moderate number of computers and seek a straightforward, cost-predictable solution. Its model is particularly appealing for businesses with consistent support volume.
Starting price
$49.00 Per-Year
Category
Remote Support Software
Vendor
dualmon
Key takeaways
Our verdict
dualmon positions itself as a price leader without sacrificing essential features, offering tremendous value with its simple pricing tiers and zero-installation for clients. It is a highly attractive option for support teams looking to minimize per-computer costs while maintaining a professional and capable remote support toolkit.
Quick facts
dualmon at a glance
Overall rating
4.7/5
Reviews
121
Starting price
$49.00 Per-Year
Vendor
dualmon
Founded
2011
Location
United States
Category
Remote Support Software
Ratings
dualmon ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
dualmon pros and cons
Potential strengths
- Flat-rate pricing with no per-computer or per-session fees makes budgeting predictable as your support team scales.
- End users don't need to install any software to receive help, removing a common roadblock during live calls.
- The base plan includes 20 technician seats and unlimited sessions, so growing teams aren't nickel-and-dimed per rep.
- Customers consistently rate the value-for-money highly, suggesting the pricing model resonates well with buyers watching their bottom line.
Points to verify
- Confirm the unattended access tier covers the number of computers you need to manage before locking in a plan.
- Test remote printing and file transfer speeds in your own environment if those workflows are critical to your team.
- Check whether the built-in diagnostic tools give you enough detail for the kind of troubleshooting your team handles most.
- Ask about session recording storage limits and retention policies if compliance or training use is on your checklist.
Buyer fit
Who uses dualmon?
dualmon is targeted at IT support companies, managed service providers, and internal IT departments that service a moderate number of computers and seek a straightforward, cost-predictable solution. Its model is particularly appealing for businesses with consistent support volume.
Feature research
dualmon features
These are common features buyers compare in Remote Support Software. Product-specific availability should be confirmed with the vendor.
System Diagnostic Utilities
Provides access to client system information, including hardware and software configurations, for diagnostic purposes.
Digital File Distribution
Distribute various digital files and media assets securely among team members.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
Support Session Recording
Capture and store active support and chat sessions for quality assurance and training purposes.
Support Session Handoff
Seamlessly hand off a support session to a different team member.
Surveys & Insights
Collect insights and satisfaction data to drive continuous improvement and organizational success.
Pricing
dualmon pricing
Starting price
$49.00 Per-Year
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
dualmon alternatives
Compare dualmon with other Remote Support Software tools that buyers often evaluate.
Join.Me by GoTo
Join.Me helps teams in remote support software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined...
AnyDesk by AnyDesk Software
AnyDesk is often used when teams need fast remote access for support, onboarding, or occasional device work. It is strongest for short, straightforward sessions, so verify permissi...
Zoho Assist by Zoho
Zoho Assist is aimed at IT support teams, MSPs, and help desks that need remote support, screen sharing, and unattended access across computers and mobile devices.
SysAid by SysAid Technologies
SysAid is an ITSM platform for teams that want help desk, service request, change, asset, and reporting work tied to automation. Buyers should test the workflows their agents use m...
Dameware by SolarWinds
Dameware gives IT teams a choice between cloud-based and on-premises remote support options. It is worth reviewing if technicians need remote troubleshooting, administration, and u...
Supremo Remote Desktop by Nanosystems
Supremo Remote Desktop is best for teams who need dependable remote support without heavy setup. Its cross-platform remote access, unattended sessions, and simple client onboarding...
Goverlan Reach by Goverlan Inc.
Goverlan Reach blends remote support with behind-the-scenes systems management—inventory reporting, software deployment, patch installs, and Active Directory admin—all from a singl...
Software reviews
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FAQ
dualmon FAQs
DualMon focuses on simple, flat-rate pricing rather than per-technician or per-device tiers. The unlimited on-demand support model for a single annual fee is its main differentiator for cost-conscious IT teams.
No. The person receiving help does not need to install any software, which simplifies and speeds up the connection process significantly.
The unlimited on-demand plan includes 20 support rep seats with unlimited sessions, making it a practical fit for teams of various sizes without surprise overage charges.
Yes. DualMon offers apps for Android, iPhone, and iPad, so technicians can provide support from nearly anywhere.
DualMon provides support through email, phone, live chat, a searchable knowledgebase, and community forums.
It is positioned for small-to-midsize businesses and IT support companies. Larger organizations may want to verify that the unattended access tier supports their device count before purchasing.
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