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Help Desk Software
Apptivo reviews and summary
Apptivo CRM is an online customer relationship management system that serves as the central hub within Apptivo's integrated suite of business applications. It provides tools for managing the entire customer lifecycle, including lead management, opportunity pipeline tracking with intuitive dashboards, and marketing automation. Designed to offer a 360-degree view of the customer, it helps sales and marketing teams align their efforts. The platform is fully mobile-accessible on iOS and Android devices and integrates seamlessly with popular productivity suites like Office 365 and G Suite, ensuring teams can work effectively from anywhere. Small to medium-sized businesses seeking an affordable, all-in-one CRM that integrates sales, marketing, and customer...
Best for
Small to medium-sized businesses seeking an affordable, all-in-one CRM that integrates sales, marketing, and customer management, with strong mobile access and common productivity tool integrations.
Starting price
$10.00 Per-Month
Category
Help Desk Software
Vendor
Apptivo
Key takeaways
Our verdict
Apptivo CRM is a versatile and integrated solution that offers good value, particularly for SMBs looking for a comprehensive yet affordable CRM with essential sales and marketing tools and excellent mobility.
Quick facts
Apptivo at a glance
Overall rating
4.4/5
Reviews
602
Starting price
$10.00 Per-Month
Vendor
Apptivo
Founded
2018
Location
United States
Category
Help Desk Software
Ratings
Apptivo ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Apptivo pros and cons
Potential strengths
- Connects CRM work with a broader Apptivo business app suite, which may appeal to teams trying to reduce scattered customer records.
- The profile includes lead management, opportunity pipeline tracking, dashboards, workflow tools, and marketing automation.
- Android, iOS, web, Mac, and Windows availability may help teams that need access from office and mobile work settings.
- Listed support and training options are broad, including phone, chat, live rep support, documentation, videos, webinars, live online, and in-person training.
Points to verify
- Confirm whether Apptivo’s help desk capabilities match your ticket, escalation, and support team needs, since the profile centers on CRM.
- Test how leads, opportunities, dashboards, and marketing automation map to your current sales process.
- Check how Office 365 and G Suite connections work with your team’s calendars, email habits, and permissions.
- Review how much configuration is needed if you plan to use Apptivo beyond CRM.
Buyer fit
Who uses Apptivo?
Small to medium-sized businesses seeking an affordable, all-in-one CRM that integrates sales, marketing, and customer management, with strong mobile access and common productivity tool integrations.
Feature research
Apptivo features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
Apptivo pricing
Starting price
$10.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
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FAQ
Apptivo FAQs
Apptivo is described here as an online CRM tied to a broader suite of business apps. It covers lead management, opportunity tracking, dashboards, workflow tools, and marketing automation.
Small and midsize teams should evaluate Apptivo if they want CRM work connected with sales, marketing, customer records, mobile access, and common productivity tools.
This profile is mostly about Apptivo’s CRM capabilities. Buyers comparing it for help desk work should confirm ticketing, routing, knowledge base, and support workflows directly.
Yes. The profile lists Android, iPhone, and iPad access, along with web, Mac, and Windows availability.
The profile mentions Office 365 and G Suite. Buyers should test calendar, email, contact, and permission behavior before rolling it out.
Check CRM setup effort, workflow configuration, mobile usability, productivity suite connections, support expectations, and whether the business app suite fits your actual process.
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