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Help Desk Software
Tele-Support HelpDesk reviews and summary
Tele-Support HelpDesk (also referred to as Total Supportt HelpDesk) is a customer service and help desk software solution designed for companies that manage support through phone calls and emails. Its core function is to track issues comprehensively from initial contact through to final resolution. With a proven track record of over 900 installations across nearly 35 countries, the software is recognized for its versatility, power, ease of use, and cost-conscious pricing. It features robust built-in email support with SSL security for protocols including POP, IMAP, and Gmail integration. This software is aimed at small to medium-sized businesses, customer support centers, and internal IT help desks that primarily handle support via email and phone. I...
Best for
This software is aimed at small to medium-sized businesses, customer support centers, and internal IT help desks that primarily handle support via email and phone. It is a good fit for organizations seeking a proven, globally-used system that is powerful yet affordable and straightforward to operate.
Starting price
$395.00 One-Time
Category
Help Desk Software
Vendor
Resource Dynamics
Key takeaways
Our verdict
Our final assessment is that Tele-Support HelpDesk is a reliable and pragmatic ticketing system. Its extensive installation base, focus on core tracking functionality, and emphasis on value for money make it a trustworthy option for businesses needing an effective, no-nonsense solution for managing customer service interactions.
Quick facts
Tele-Support HelpDesk at a glance
Overall rating
4.3/5
Reviews
24
Starting price
$395.00 One-Time
Vendor
Resource Dynamics
Founded
1994
Location
United States
Category
Help Desk Software
Ratings
Tele-Support HelpDesk ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Tele-Support HelpDesk pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Tele-Support HelpDesk?
This software is aimed at small to medium-sized businesses, customer support centers, and internal IT help desks that primarily handle support via email and phone. It is a good fit for organizations seeking a proven, globally-used system that is powerful yet affordable and straightforward to operate.
Feature research
Tele-Support HelpDesk features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
Tele-Support HelpDesk pricing
Starting price
$395.00 One-Time
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Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Tele-Support HelpDesk alternatives
Compare Tele-Support HelpDesk with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
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SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
Tele-Support HelpDesk software reviews
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FAQ
Tele-Support HelpDesk FAQs
Tele-Support HelpDesk (also referred to as Total Supportt HelpDesk) is a customer service and help desk software solution designed for companies that manage support through phone calls and emails. Its core function is to track issues comprehensively from initial contact through to final resolution. With a proven track record of over 900 installations across nearly 35 countries, the software is recognized for its versatility, power, ease of use, and cost-conscious pricing. It features robust built-in email support with SSL security for protocols including POP, IMAP, and Gmail integration.
This software is aimed at small to medium-sized businesses, customer support centers, and internal IT help desks that primarily handle support via email and phone. It is a good fit for organizations seeking a proven, globally-used system that is powerful yet affordable and straightforward to operate.
Tele-Support HelpDesk pricing is listed from $395.00 One-Time. Pricing can change. Confirm current plans and terms with the vendor.
Tele-Support HelpDesk is listed in Help Desk Software.
Tele-Support HelpDesk is listed with Resource Dynamics as the vendor.
Buyers often compare Tele-Support HelpDesk with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Tele-Support HelpDesk.
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