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Managed Service Providers (MSP) Software
ManageEngine ServiceDesk Plus MSP reviews and summary
ManageEngine ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software engineered specifically for managed service providers (MSPs). This all-in-one ITSM solution delivers a comprehensive service desk featuring a streamlined ticketing system, centralized account management, and built-in modules for IT asset, problem, and change management. Additional capabilities include remote control, advanced reporting and analytics, and seamless integrations with both native and third-party applications to create a unified management environment. This product is exclusively designed for Managed Service Providers (MSPs) who require a multi-tenant, scalable help desk solution to manage multiple client accounts and deliver IT services efficiently from a sin...
Best for
This product is exclusively designed for Managed Service Providers (MSPs) who require a multi-tenant, scalable help desk solution to manage multiple client accounts and deliver IT services efficiently from a single platform.
Starting price
$1,445.00 Per-Year
Vendor
ManageEngine
Key takeaways
Our verdict
ServiceDesk Plus MSP is a focused and feature-rich solution that understands the unique needs of MSPs. Its multi-tenant architecture and comprehensive toolset make it an excellent platform for MSPs aiming to standardize and scale their service delivery operations.
Quick facts
ManageEngine ServiceDesk Plus MSP at a glance
Overall rating
4/5
Reviews
4
Starting price
$1,445.00 Per-Year
Vendor
ManageEngine
Founded
1996
Location
United States
Ratings
ManageEngine ServiceDesk Plus MSP ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ManageEngine ServiceDesk Plus MSP pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses ManageEngine ServiceDesk Plus MSP?
This product is exclusively designed for Managed Service Providers (MSPs) who require a multi-tenant, scalable help desk solution to manage multiple client accounts and deliver IT services efficiently from a single platform.
Feature research
ManageEngine ServiceDesk Plus MSP features
These are common features buyers compare in Managed Service Providers (MSP) Software. Product-specific availability should be confirmed with the vendor.
Data Backup & Restoration
Generate data backups and offer solutions for restoring lost or deleted information.
Billing & Invoicing Management
Generate and oversee financial documents, including billing statements and invoices.
CRM Integration
Sync with CRM systems to centralize customer data and streamline business relationships.
Data Dashboard
A centralized visual interface featuring charts and graphs to monitor key statistics and performance metrics.
IT Help Desk Management
Overseeing service requests, addressing incidents, managing system configurations or IT problems, and offering information and support through a ticketing system.
Problem Resolution Management
Detect and address unforeseen problems or failures, also known as 'negative events.'
Real-Time Web Chat
Provides a synchronous text-based communication channel for instant user interaction.
Software Patching
Remotely deploy software patches, security updates, and bug fixes.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Remote Desktop Control
Securely connect to and control internal systems from any remote location or during travel.
Calendar & Resource Scheduling
Coordinate calendar availability and allocate time windows for specific personnel and equipment.
Pricing
ManageEngine ServiceDesk Plus MSP pricing
Starting price
$1,445.00 Per-Year
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
ManageEngine ServiceDesk Plus MSP alternatives
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Software reviews
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FAQ
ManageEngine ServiceDesk Plus MSP FAQs
ManageEngine ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software engineered specifically for managed service providers (MSPs). This all-in-one ITSM solution delivers a comprehensive service desk featuring a streamlined ticketing system, centralized account management, and built-in modules for IT asset, problem, and change management. Additional capabilities include remote control, advanced reporting and analytics, and seamless integrations with both native and third-party applications to create a unified management environment.
This product is exclusively designed for Managed Service Providers (MSPs) who require a multi-tenant, scalable help desk solution to manage multiple client accounts and deliver IT services efficiently from a single platform.
ManageEngine ServiceDesk Plus MSP pricing is listed from $1,445.00 Per-Year. Pricing can change. Confirm current plans and terms with the vendor.
ManageEngine ServiceDesk Plus MSP is listed in Managed Service Providers (MSP) Software.
ManageEngine ServiceDesk Plus MSP is listed with ManageEngine as the vendor.
Buyers often compare ManageEngine ServiceDesk Plus MSP with other Managed Service Providers (MSP) Software tools such as Central, JIRA Service Management, ConnectWise Manage, IT Glue. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for ManageEngine ServiceDesk Plus MSP.
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