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Managed Service Providers (MSP) Software
IT Glue reviews and summary
IT Glue is a comprehensive IT documentation platform built for Managed Service Providers (MSPs), co-managed IT teams, and internal IT departments. It provides an automated, structured framework to organize all technical documentation, configurations, and passwords securely. Key features include relationship mapping to visualize how IT assets connect, secure password management, and deep integrations with major PSA, RMM, and other IT management platforms. Security is emphasized with SOC 2 compliance, granular access controls, and a robust API, offering peace of mind and operational clarity. IT Glue is designed for MSPs, IT consultants, and corporate IT teams that need a single source of truth for their documentation. It is ideal for organizations stru...
Best for
IT Glue is designed for MSPs, IT consultants, and corporate IT teams that need a single source of truth for their documentation. It is ideal for organizations struggling with scattered information, seeking to improve security, and wanting to streamline IT service delivery through organized, accessible, and relationship-aware documentation.
Starting price
$29.00 Per-Month
Vendor
Kaseya
Key takeaways
Our verdict
IT Glue is the industry-standard documentation platform for MSPs, and for good reason. Its powerful combination of organization, security, and integration capabilities makes it an indispensable tool for any IT service provider or department serious about operational efficiency, knowledge retention, and client trust.
Quick facts
IT Glue at a glance
Overall rating
4.6/5
Reviews
80
Starting price
$29.00 Per-Month
Vendor
Kaseya
Founded
2004
Location
United States
Ratings
IT Glue ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
IT Glue pros and cons
Potential strengths
- Relationship mapping visually connects assets, configurations, and passwords so technicians can see the full picture without digging through separate systems.
- SOC 2 compliance and granular access controls give MSPs a defensible security posture they can point to during client audits.
- Deep integrations with major PSA and RMM platforms reduce duplicate data entry and keep documentation tied to real workflows.
Points to verify
- Confirm that your specific PSA and RMM tools are supported at the integration depth your team needs.
- Check whether the built-in password management meets your compliance requirements or if you will need a separate dedicated vault.
- Review the onboarding and data migration process to understand how long it takes to get existing documentation organized and structured.
Buyer fit
Who uses IT Glue?
IT Glue is designed for MSPs, IT consultants, and corporate IT teams that need a single source of truth for their documentation. It is ideal for organizations struggling with scattered information, seeking to improve security, and wanting to streamline IT service delivery through organized, accessible, and relationship-aware documentation.
Feature research
IT Glue features
These are common features buyers compare in Managed Service Providers (MSP) Software. Product-specific availability should be confirmed with the vendor.
Data Backup & Restoration
Generate data backups and offer solutions for restoring lost or deleted information.
Billing & Invoicing Management
Generate and oversee financial documents, including billing statements and invoices.
CRM Integration
Sync with CRM systems to centralize customer data and streamline business relationships.
Data Dashboard
A centralized visual interface featuring charts and graphs to monitor key statistics and performance metrics.
IT Help Desk Management
Overseeing service requests, addressing incidents, managing system configurations or IT problems, and offering information and support through a ticketing system.
Problem Resolution Management
Detect and address unforeseen problems or failures, also known as 'negative events.'
Real-Time Web Chat
Provides a synchronous text-based communication channel for instant user interaction.
Software Patching
Remotely deploy software patches, security updates, and bug fixes.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Remote Desktop Control
Securely connect to and control internal systems from any remote location or during travel.
Calendar & Resource Scheduling
Coordinate calendar availability and allocate time windows for specific personnel and equipment.
Pricing
IT Glue pricing
Starting price
$29.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
IT Glue alternatives
Compare IT Glue with other Managed Service Providers (MSP) Software tools that buyers often evaluate.
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Software reviews
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FAQ
IT Glue FAQs
IT Glue is a cloud-based IT documentation platform that helps MSPs and IT teams organize technical documentation, manage passwords, map asset relationships, and maintain a single source of truth for client environments.
Managed service providers, co-managed IT teams, and internal IT departments that need a structured way to store and share technical information securely across their organization.
Yes, it offers deep integrations with major PSA and RMM platforms, which allows automated syncing of client data, configurations, and documentation between systems.
Yes, IT Glue maintains SOC 2 compliance and includes features like granular access controls, audit logging, and encryption to help protect sensitive client information.
Support options include a knowledgebase, phone support, and chat. Training is available through live online sessions, webinars, documentation, and video tutorials.
IT Glue includes a built-in password management module with secure storage, access controls, and auditing, though some organizations with strict compliance needs may pair it with a dedicated password vault.
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