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Managed Service Providers (MSP) Software
ConnectWise Manage reviews and summary
ConnectWise Manage is a comprehensive business management platform, often described as a business operating system, specifically designed for IT service providers, managed service providers (MSPs), technology consultants, and software developers. It integrates core business functions including professional services automation (PSA), customer relationship management (CRM), project management, time and expense tracking, billing, and reporting into a single, connected workflow. With a vast ecosystem of over 300 API integrations, it connects seamlessly with other tools in an MSP's stack, such as RMM and remote access solutions. Used by a majority of leading MSPs, ConnectWise... ConnectWise Manage is the industry standard for Managed Service Providers (MS...
Best for
ConnectWise Manage is the industry standard for Managed Service Providers (MSPs), IT consultants, system integrators, and software development firms. It is targeted at business owners, service managers, and operations leaders who need a scalable, integrated platform to manage their entire business operations, client relationships, and financial performance.
Starting price
Pricing not listed
Vendor
ConnectWise
Key takeaways
Our verdict
ConnectWise Manage is a powerful and mature platform that forms the operational backbone for a vast portion of the MSP industry. Its depth of functionality, extensive integration network, and focus on business metrics make it an unparalleled tool for running a professional IT services business. For established or growing MSPs, it remains the definitive choice for business management software.
Quick facts
ConnectWise Manage at a glance
Overall rating
4.1/5
Reviews
193
Starting price
Pricing not listed
Vendor
ConnectWise
Founded
1982
Location
United States
Ratings
ConnectWise Manage ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ConnectWise Manage pros and cons
Potential strengths
- Purpose-built for MSPs, IT consultants, cloud service providers, managed print firms, VARs, and other technology service businesses.
- Combines PSA, CRM, project management, time and expense tracking, billing, and reporting in the supplied product details.
- The listed platform options include cloud, Windows and Linux on-premise deployment, desktop access, and mobile access.
- Integration breadth is a meaningful evaluation point for teams that already use RMM, remote access, finance, and service tools.
Points to verify
- Walk through lead-to-invoice workflows with sales, service, project, finance, and operations owners in the same session.
- Confirm the exact integrations your MSP stack needs, including RMM, remote access, accounting, documentation, and reporting tools.
- Evaluate onboarding effort carefully, since broad business management platforms can require process cleanup before rollout.
- Check how service metrics, time entry, billing rules, and profitability reporting match the way your team runs clients.
Buyer fit
Who uses ConnectWise Manage?
ConnectWise Manage is the industry standard for Managed Service Providers (MSPs), IT consultants, system integrators, and software development firms. It is targeted at business owners, service managers, and operations leaders who need a scalable, integrated platform to manage their entire business operations, client relationships, and financial performance.
Feature research
ConnectWise Manage features
These are common features buyers compare in Managed Service Providers (MSP) Software. Product-specific availability should be confirmed with the vendor.
Data Backup & Restoration
Generate data backups and offer solutions for restoring lost or deleted information.
Billing & Invoicing Management
Generate and oversee financial documents, including billing statements and invoices.
CRM Integration
Sync with CRM systems to centralize customer data and streamline business relationships.
Data Dashboard
A centralized visual interface featuring charts and graphs to monitor key statistics and performance metrics.
IT Help Desk Management
Overseeing service requests, addressing incidents, managing system configurations or IT problems, and offering information and support through a ticketing system.
Problem Resolution Management
Detect and address unforeseen problems or failures, also known as 'negative events.'
Real-Time Web Chat
Provides a synchronous text-based communication channel for instant user interaction.
Software Patching
Remotely deploy software patches, security updates, and bug fixes.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Remote Desktop Control
Securely connect to and control internal systems from any remote location or during travel.
Calendar & Resource Scheduling
Coordinate calendar availability and allocate time windows for specific personnel and equipment.
Pricing
ConnectWise Manage pricing
Starting price
Pricing not listed
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
ConnectWise Manage alternatives
Compare ConnectWise Manage with other Managed Service Providers (MSP) Software tools that buyers often evaluate.
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LogicMonitor by LogicMonitor
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ManageEngine OpManager by ManageEngine
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Trend Micro Worry-Free Business Security Services by Trend Micro
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Syncro by Servably
Syncro is an integrated, all-in-one business platform built specifically for Managed IT Service Providers. It uniquely combines Remote Monitoring and Management (RMM), Professional...
HaloPSA by Halo Service Solutions
HaloPSA is a modern, all-encompassing Professional Services Automation platform tailored for Managed Service Providers and IT service companies. It integrates a wide array of criti...
Software reviews
ConnectWise Manage software reviews
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FAQ
ConnectWise Manage FAQs
ConnectWise Manage is used by MSPs and IT service providers to manage service operations, sales, projects, time and expenses, billing, reporting, and customer relationships.
The supplied details point to managed service providers, IT consultants, system integrators, cloud service providers, managed print providers, VARs, and software development firms.
Yes. The profile describes professional services automation as part of ConnectWise Manage, alongside CRM, project management, time tracking, billing, and reporting.
The listed platform details include cloud access and on-premise deployment for Windows and Linux, plus Mac, Windows, Android, iPhone, and iPad access.
Test ticket intake, SLA handling, project tasks, time entry, expense capture, billing handoff, reporting, and the integrations required by your current MSP toolset.
The supplied details list help desk, FAQ forum, knowledgebase, phone, live representative, and chat support, plus training through in-person sessions, live online sessions, webinars, documentation, and videos.
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