TeamViewer by TeamViewer
TeamViewer helps teams in remote support software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadl...
Remote Support Software
Remotely reviews and summary
Remotely, by Image Retail Solutions, is a comprehensive remote access, support, and monitoring management platform built to serve IT support companies and internal IT departments. It provides a unified console to connect to, manage, and support remote devices, servers, and applications. Core features include robust remote control, real-time system monitoring, and automation/scripting tools for bulk operations and maintenance. The software goes beyond basic remote access by integrating essential business tools such as a customer database, a ticketing system, billing modules, and Professional Services Automation (PSA) with Direct Debit integration. This all-in-one approach... This software is explicitly designed for Managed Service Providers (MSPs), IT...
Best for
This software is explicitly designed for Managed Service Providers (MSPs), IT support firms, and the internal IT departments of businesses that manage a large number of endpoints. It is for professionals who need not only powerful remote technical tools but also integrated business systems to handle client management, billing, and service workflow efficiently.
Starting price
Pricing not listed
Category
Remote Support Software
Vendor
Image Retail Solutions
Key takeaways
Our verdict
Our verdict is that Remotely is a formidable all-in-one platform that successfully blends deep technical capabilities with business management features. For MSPs and IT support businesses, its integration of PSA, ticketing, and billing can significantly streamline operations and improve profitability. Its comprehensive feature set makes it a complete software suite, though it may be more extensive than needed for organizations solely requiring basic remote...
Quick facts
Remotely at a glance
Overall rating
5/5
Reviews
1
Starting price
Pricing not listed
Vendor
Image Retail Solutions
Location
United Kingdom
Category
Remote Support Software
Ratings
Remotely ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Remotely pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Remotely?
This software is explicitly designed for Managed Service Providers (MSPs), IT support firms, and the internal IT departments of businesses that manage a large number of endpoints. It is for professionals who need not only powerful remote technical tools but also integrated business systems to handle client management, billing, and service workflow efficiently.
Feature research
Remotely features
These are common features buyers compare in Remote Support Software. Product-specific availability should be confirmed with the vendor.
System Diagnostic Utilities
Provides access to client system information, including hardware and software configurations, for diagnostic purposes.
Digital File Distribution
Distribute various digital files and media assets securely among team members.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
Support Session Recording
Capture and store active support and chat sessions for quality assurance and training purposes.
Support Session Handoff
Seamlessly hand off a support session to a different team member.
Surveys & Insights
Collect insights and satisfaction data to drive continuous improvement and organizational success.
Pricing
Remotely pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Remotely alternatives
Compare Remotely with other Remote Support Software tools that buyers often evaluate.
Join.Me by GoTo
Join.Me helps teams in remote support software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined...
AnyDesk by AnyDesk Software
AnyDesk is often used when teams need fast remote access for support, onboarding, or occasional device work. It is strongest for short, straightforward sessions, so verify permissi...
SysAid by SysAid Technologies
SysAid is an ITSM platform for teams that want help desk, service request, change, asset, and reporting work tied to automation. Buyers should test the workflows their agents use m...
Dameware by SolarWinds
Dameware gives IT teams a choice between cloud-based and on-premises remote support options. It is worth reviewing if technicians need remote troubleshooting, administration, and u...
Supremo Remote Desktop by Nanosystems
Supremo Remote Desktop is best for teams who need dependable remote support without heavy setup. Its cross-platform remote access, unattended sessions, and simple client onboarding...
dualmon by dualmon
DualMon keeps remote support straightforward with flat-rate pricing that avoids per-session surprises. End users don't need to install anything, which cuts down on friction during...
Goverlan Reach by Goverlan Inc.
Goverlan Reach blends remote support with behind-the-scenes systems management—inventory reporting, software deployment, patch installs, and Active Directory admin—all from a singl...
Software reviews
Remotely software reviews
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FAQ
Remotely FAQs
Remotely, by Image Retail Solutions, is a comprehensive remote access, support, and monitoring management platform built to serve IT support companies and internal IT departments. It provides a unified console to connect to, manage, and support remote devices, servers, and applications. Core features include robust remote control, real-time system monitoring, and automation/scripting tools for bulk operations and maintenance. The software goes beyond basic remote access by integrating essential business tools such as a customer database, a ticketing system, billing modules, and Professional Services Automation (PSA) with Direct Debit integration. This all-in-one approach...
This software is explicitly designed for Managed Service Providers (MSPs), IT support firms, and the internal IT departments of businesses that manage a large number of endpoints. It is for professionals who need not only powerful remote technical tools but also integrated business systems to handle client management, billing, and service workflow efficiently.
Pricing can change. Confirm current plans and terms with the vendor.
Remotely is listed in Remote Support Software.
Remotely is listed with Image Retail Solutions as the vendor.
Buyers often compare Remotely with other Remote Support Software tools such as TeamViewer, Join.Me, AnyDesk, SysAid. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Remotely.
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