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Help Desk Software
Raiseaticket reviews and summary
Raiseaticket is a cloud-based help desk solution that emphasizes power, insight, and ease of use. It provides a centralized platform for managing customer or internal support requests through email, web forms, and potentially other channels. The system is designed to streamline ticket creation, assignment, tracking, and resolution with automation and workflow rules to ensure efficiency. Its 'insightful' nature suggests strong reporting and dashboard capabilities, giving managers visibility into team performance, ticket volumes, and SLA adherence. As a cloud service, it offers quick deployment, scalability, and accessibility from anywhere, aiming to simplify support operat... Raiseaticket is suitable for small to medium-sized businesses, startups, and...
Best for
Raiseaticket is suitable for small to medium-sized businesses, startups, and support teams looking for an uncomplicated yet capable cloud help desk to manage their customer service or internal IT support without the need for on-premise infrastructure.
Starting price
Pricing not listed
Category
Help Desk Software
Vendor
Fonicom
Key takeaways
Our verdict
Our final assessment is that Raiseaticket appears to be a well-balanced cloud help desk solution. By focusing on the core tenets of being powerful, insightful, and easy to use, it positions itself as a practical and effective choice for teams seeking to implement or upgrade their support ticketing system with minimal complexity.
Quick facts
Raiseaticket at a glance
Overall rating
4.7/5
Reviews
33
Starting price
Pricing not listed
Vendor
Fonicom
Founded
2007
Location
Malta
Category
Help Desk Software
Ratings
Raiseaticket ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Raiseaticket pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Raiseaticket?
Raiseaticket is suitable for small to medium-sized businesses, startups, and support teams looking for an uncomplicated yet capable cloud help desk to manage their customer service or internal IT support without the need for on-premise infrastructure.
Feature research
Raiseaticket features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
Raiseaticket pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Raiseaticket alternatives
Compare Raiseaticket with other Help Desk Software tools that buyers often evaluate.
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SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
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HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
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Software reviews
Raiseaticket software reviews
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FAQ
Raiseaticket FAQs
Raiseaticket is a cloud-based help desk solution that emphasizes power, insight, and ease of use. It provides a centralized platform for managing customer or internal support requests through email, web forms, and potentially other channels. The system is designed to streamline ticket creation, assignment, tracking, and resolution with automation and workflow rules to ensure efficiency. Its 'insightful' nature suggests strong reporting and dashboard capabilities, giving managers visibility into team performance, ticket volumes, and SLA adherence. As a cloud service, it offers quick deployment, scalability, and accessibility from anywhere, aiming to simplify support operat...
Raiseaticket is suitable for small to medium-sized businesses, startups, and support teams looking for an uncomplicated yet capable cloud help desk to manage their customer service or internal IT support without the need for on-premise infrastructure.
Pricing can change. Confirm current plans and terms with the vendor.
Raiseaticket is listed in Help Desk Software.
Raiseaticket is listed with Fonicom as the vendor.
Buyers often compare Raiseaticket with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Raiseaticket.
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