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Help Desk Software
osTicket reviews and summary
osTicket is a widely-used, open-source help desk ticketing system designed to help businesses of all sizes manage incoming customer support requests efficiently. It can be installed on a company's own servers, offering high customization and control. The system includes features like customizable ticket queues and statuses, help topic categorization, automated responses, a customer-facing portal for ticket submission and tracking, internal task management, and Service Level Agreement monitoring. Its flexibility allows administrators to tailor workflows, email piping, and interfaces to match specific support processes, making it a cost-effective and adaptable solution for... osTicket is ideal for businesses, educational institutions, and non-profits w...
Best for
osTicket is ideal for businesses, educational institutions, and non-profits with technical resources available for self-hosting, who seek a free, highly customizable, and reliable ticketing system to manage internal or external support.
Starting price
$9.00 Per-Month
Category
Help Desk Software
Vendor
Enhancesoft
Key takeaways
Our verdict
Our verdict is that osTicket is a powerful and versatile open-source help desk solution. Its extensive customization options and zero licensing cost make it an outstanding choice for organizations with in-house technical capabilities that want full control over their support ticketing infrastructure.
Quick facts
osTicket at a glance
Overall rating
4.3/5
Reviews
47
Starting price
$9.00 Per-Month
Vendor
Enhancesoft
Location
United States
Category
Help Desk Software
Ratings
osTicket ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
osTicket pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses osTicket?
osTicket is ideal for businesses, educational institutions, and non-profits with technical resources available for self-hosting, who seek a free, highly customizable, and reliable ticketing system to manage internal or external support.
Feature research
osTicket features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
osTicket pricing
Starting price
$9.00 Per-Month
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
osTicket alternatives
Compare osTicket with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
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SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
osTicket software reviews
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FAQ
osTicket FAQs
osTicket is a widely-used, open-source help desk ticketing system designed to help businesses of all sizes manage incoming customer support requests efficiently. It can be installed on a company's own servers, offering high customization and control. The system includes features like customizable ticket queues and statuses, help topic categorization, automated responses, a customer-facing portal for ticket submission and tracking, internal task management, and Service Level Agreement monitoring. Its flexibility allows administrators to tailor workflows, email piping, and interfaces to match specific support processes, making it a cost-effective and adaptable solution for...
osTicket is ideal for businesses, educational institutions, and non-profits with technical resources available for self-hosting, who seek a free, highly customizable, and reliable ticketing system to manage internal or external support.
osTicket pricing is listed from $9.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
osTicket is listed in Help Desk Software.
osTicket is listed with Enhancesoft as the vendor.
Buyers often compare osTicket with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for osTicket.
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