NextGen Healthcare by NextGen Healthcare
NextGen Healthcare helps teams in medical scheduling software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are...
Medical Scheduling Software
Mend reviews and summary
Mend is an advanced, AI-powered patient engagement and practice management platform designed to revolutionize the operational efficiency and patient experience for multi-provider groups. It leverages automation and telehealth technology to achieve industry-leading metrics, including single-digit no-show rates, 98.3% patient engagement, and 99.85% video connection reliability. The software offers a complete digital patient management suite featuring intelligent appointment reminders, convenient patient self-scheduling, and seamless digital form collection. Furthermore, Mend boasts exceptional, #1-rated customer support and allows for the creation of custom workflows. Its a... Mend is best suited for established medical and behavioral health practices...
Best for
Mend is best suited for established medical and behavioral health practices with 11 or more providers. It is ideal for practice administrators and clinicians who are frustrated with high no-show rates, disjointed patient communication, and clunky software integrations, and who seek a modern, data-driven platform to enhance patient adherence, streamline operations, and leverage telehealth effectively.
Starting price
Pricing not listed
Category
Medical Scheduling Software
Vendor
Mend VIP
Key takeaways
Our verdict
Our final assessment is that Mend stands out as a high-performance, technologically sophisticated solution for growing practices. Its proven results in reducing no-shows and boosting engagement are compelling. The combination of powerful AI features, robust telehealth, deep integration capabilities, and top-tier support makes it a premium choice for provider groups ready to invest in a system that can significantly improve both patient outcomes and practic...
Quick facts
Mend at a glance
Overall rating
4.3/5
Reviews
426
Starting price
Pricing not listed
Vendor
Mend VIP
Founded
2014
Location
United States
Category
Medical Scheduling Software
Ratings
Mend ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Mend pros and cons
Potential strengths
- Combines appointment reminders, patient self-scheduling, telehealth, telemedicine, and digital forms in a healthcare workflow.
- Positioned for medium to large healthcare organizations of 11 or more providers, while also listing options for smaller practices.
- Automation and custom workflows may help practices reduce manual patient communication work.
- Mobile support and cloud access can help patients and staff use the system outside a single office workstation.
Points to verify
- Confirm how Mend connects with your EHR, PMS, and any other systems that already hold patient or appointment data.
- Test patient self-scheduling and digital forms with the patient groups your practice actually serves.
- Review telehealth setup, video connection behavior, and staff handoff steps before a wider rollout.
- Check support, training, and workflow configuration needs if several provider groups will use the system.
Buyer fit
Who uses Mend?
Mend is best suited for established medical and behavioral health practices with 11 or more providers. It is ideal for practice administrators and clinicians who are frustrated with high no-show rates, disjointed patient communication, and clunky software integrations, and who seek a modern, data-driven platform to enhance patient adherence, streamline operations, and leverage telehealth effectively.
Feature research
Mend features
These are common features buyers compare in Medical Scheduling Software. Product-specific availability should be confirmed with the vendor.
Calendar Booking
Facilitate the booking of consultations or meetings through an integrated calendar.
Billing & Invoicing Management
Generate and oversee financial documents, including billing statements and invoices.
Drag-and-Drop Interface
Build custom workflows and apps by simply moving and placing modular interface elements.
Staff & Faculty Oversight
Manage professional records and scheduling for educational staff and faculty members.
HIPAA Privacy Compliance
Adheres to federal HIPAA standards for the protection and privacy of sensitive health data.
Multi-Site Management
Support for organizations operating across multiple physical sites or stores.
Patient Appointment No-Show Tracking
Monitor and record the rates of patient no-shows for appointments.
On-Call Shift Management
Organize and keep track of on-call work shifts.
Integrated Patient Records
Centralize medical histories and financial records for patients within a single database.
Doctor Schedule & Data Management
Organizes and tracks physician schedules and relevant information.
Repeating Appointments
Set up appointments that repeat automatically over a defined period.
Self-Service Access
A dedicated entry point allowing end users to interact with system features independently.
Pricing
Mend pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Mend alternatives
Compare Mend with other Medical Scheduling Software tools that buyers often evaluate.
AxisCare by AxisCare Software
AxisCare is for non-medical home care agencies that need scheduling, staffing, and reporting in one place. It helps teams with caregiver coordination and Medicaid-focused workflows...
DrChrono by DrChrono
DrChrono pairs medical scheduling with EHR and practice management tools for clinics that want charting, reminders, billing, and mobile access tied together. Test it with your spec...
IntakeQ by IntakeQ
IntakeQ helps healthcare and wellness practices move intake forms, consent documents, booking, and payments online. It is a practical shortlist option when paper onboarding is slow...
Appointy by Appointy
Appointy is a scheduling option for teams that need booking, reminders, staff calendars, and client details in one place. It is worth testing if missed appointments and manual cale...
ECLIPSE by MPN Software Systems
ECLIPSE is a practice management option for medical teams that need scheduling, billing, claims submission, reminders, and patient registration in one workflow. Buyers should test...
PIMSY Mental Health EHR by Smoky Mountain Information Systems
An EHR built specifically for mental and behavioral health providers. Covers clinical documentation, treatment planning, billing, and reporting across outpatient, inpatient, and su...
Phreesia by Phreesia
A digital patient intake platform that helps healthcare organizations automate scheduling, streamline check-in, and engage patients earlier in their care journey. Built for hospita...
Software reviews
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FAQ
Mend FAQs
Mend is used for medical scheduling, appointment reminders, patient self-scheduling, telehealth, telemedicine, digital forms, and patient engagement workflows.
Mend is worth evaluating for healthcare organizations, especially medium to large groups with 11 or more providers. Smaller practices are also listed as supported.
Yes. Mend lists telehealth and telemedicine as part of its digital patient management capabilities.
Mend lists automation technology for integration with EHR, PMS, and other systems. Buyers should confirm the exact systems and workflows they need.
Yes. Mend lists mobile support for Android, iPhone, and iPad, along with cloud access.
Buyers should test scheduling, reminders, digital forms, telehealth sessions, EHR or PMS integration, staff workflows, patient experience, and support during setup.
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