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Help Desk Software
ManageEngine SupportCenter Plus reviews and summary
ManageEngine SupportCenter Plus is a web-based, ITIL-ready support software engineered specifically for IT organizations that provide technical support to internal or external clients. It serves as a common platform for comprehensive IT service management, focusing on help desk ticket tracking, management, and resolution. Adhering to ITIL best practices, it helps standardize support processes, manage service level agreements (SLAs), and maintain an asset database. By streamlining the ticketing workflow and providing agents with the right tools and information, SupportCenter Plus enables the delivery of prompt, effective support, which in turn enhances service quality and... This software is designed for IT help desks, managed service providers (MSPs)...
Best for
This software is designed for IT help desks, managed service providers (MSPs), and internal IT departments in organizations of all sizes that need a structured, process-driven approach to IT support. It is particularly well-suited for teams looking to implement or align with ITIL framework standards for service delivery.
Starting price
$495.00 Per-Year
Category
Help Desk Software
Vendor
ManageEngine
Key takeaways
Our verdict
Our verdict is that ManageEngine SupportCenter Plus is a solid, purpose-built IT support solution. Its ITIL-ready foundation and focus on ticket management efficiency make it a reliable choice for IT organizations seeking to professionalize their support operations and provide measurable, high-quality service to their users.
Quick facts
ManageEngine SupportCenter Plus at a glance
Overall rating
4.3/5
Reviews
13
Starting price
$495.00 Per-Year
Vendor
ManageEngine
Founded
1996
Location
United States
Category
Help Desk Software
Ratings
ManageEngine SupportCenter Plus ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ManageEngine SupportCenter Plus pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses ManageEngine SupportCenter Plus?
This software is designed for IT help desks, managed service providers (MSPs), and internal IT departments in organizations of all sizes that need a structured, process-driven approach to IT support. It is particularly well-suited for teams looking to implement or align with ITIL framework standards for service delivery.
Feature research
ManageEngine SupportCenter Plus features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
ManageEngine SupportCenter Plus pricing
Starting price
$495.00 Per-Year
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Pricing can change. Confirm current plans and terms with the vendor.
Compare
ManageEngine SupportCenter Plus alternatives
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Software reviews
ManageEngine SupportCenter Plus software reviews
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FAQ
ManageEngine SupportCenter Plus FAQs
ManageEngine SupportCenter Plus is a web-based, ITIL-ready support software engineered specifically for IT organizations that provide technical support to internal or external clients. It serves as a common platform for comprehensive IT service management, focusing on help desk ticket tracking, management, and resolution. Adhering to ITIL best practices, it helps standardize support processes, manage service level agreements (SLAs), and maintain an asset database. By streamlining the ticketing workflow and providing agents with the right tools and information, SupportCenter Plus enables the delivery of prompt, effective support, which in turn enhances service quality and...
This software is designed for IT help desks, managed service providers (MSPs), and internal IT departments in organizations of all sizes that need a structured, process-driven approach to IT support. It is particularly well-suited for teams looking to implement or align with ITIL framework standards for service delivery.
ManageEngine SupportCenter Plus pricing is listed from $495.00 Per-Year. Pricing can change. Confirm current plans and terms with the vendor.
ManageEngine SupportCenter Plus is listed in Help Desk Software.
ManageEngine SupportCenter Plus is listed with ManageEngine as the vendor.
Buyers often compare ManageEngine SupportCenter Plus with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for ManageEngine SupportCenter Plus.
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