FiveStars by Fivestars Loyalty
FiveStars helps teams in customer experience software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already...
Customer Experience Software
Listen360 reviews and summary
Listen360 is a customer feedback and engagement platform focused on helping service-based businesses measure satisfaction and drive loyalty. It automates the process of collecting feedback via surveys (often post-service) and then uses sentiment monitoring to identify promoters, passives, and detractors. A key feature is its closed-loop follow-up system, which alerts managers to negative feedback in real-time, enabling immediate service recovery. The platform also facilitates online review generation by encouraging satisfied customers to post on sites like Google, and includes text analytics to uncover common themes in customer comments. Listen360 is designed for businesses in home services, healthcare, automotive, and other service industries where...
Best for
Listen360 is designed for businesses in home services, healthcare, automotive, and other service industries where transactional customer relationships are common. It is used by business owners, service managers, and customer experience leaders who need a systematic way to track customer sentiment, proactively resolve issues, and leverage positive experiences to build their online reputation through reviews.
Starting price
Pricing not listed
Category
Customer Experience Software
Vendor
Listen360
Key takeaways
Our verdict
Our verdict is that Listen360 is a highly practical and actionable platform for service-oriented businesses. Its focus on the closed-loop—from feedback collection to immediate follow-up—ensures that insights lead to tangible improvements in customer retention. By tying feedback directly to review generation, it also turns satisfied customers into marketing assets, making it a valuable tool for growing a service business through reputation and loyalty.
Quick facts
Listen360 at a glance
Overall rating
4.8/5
Reviews
33
Starting price
Pricing not listed
Vendor
Listen360
Founded
2009
Location
United States
Category
Customer Experience Software
Ratings
Listen360 ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Listen360 pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Listen360?
Listen360 is designed for businesses in home services, healthcare, automotive, and other service industries where transactional customer relationships are common. It is used by business owners, service managers, and customer experience leaders who need a systematic way to track customer sentiment, proactively resolve issues, and leverage positive experiences to build their online reputation through reviews.
Feature research
Listen360 features
These are common features buyers compare in Customer Experience Software. Product-specific availability should be confirmed with the vendor.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Management
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Multi-Channel Data Collection
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Negative Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Predictive Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Sentiment Analysis
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Survey/Poll Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Text Analysis
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Pricing
Listen360 pricing
Starting price
Pricing not listed
Visit Website
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Compare
Listen360 alternatives
Compare Listen360 with other Customer Experience Software tools that buyers often evaluate.
Hotjar by Hotjar
Hotjar helps website and product teams see where users click, scroll, pause, or get stuck through heatmaps, recordings, and feedback polls. It is useful when analytics numbers tell...
Survio by Survio
Survio is an online survey platform for creating surveys, forms, and polls that work across devices. It is worth checking when you need feedback collection without a heavy setup pr...
Swell by Swell CX
Swell helps local businesses use reviews, website conversations, and SMS messaging to bring in prospects and follow up with customers. It is worth checking if reputation and custom...
Qualtrics CustomerXM by Qualtrics
Qualtrics CustomerXM helps customer experience teams collect feedback, monitor journey moments, manage cases, and connect insights to CRM workflows. It is best assessed with real s...
KnowledgeOwl by KnowledgeOwl
KnowledgeOwl is aimed at teams that need a maintainable help center or internal wiki without turning every content update into a technical project.
TapMango by TapMango
TapMango is for businesses that want a digital loyalty program tied to repeat visits, rewards, referrals, SMS, and email outreach. It looks most relevant for retail and local servi...
Bookafy by Bookafy Scheduling
Bookafy is a scheduling option for teams that need branded booking flows for appointments, demos, or services without making the experience feel disconnected.
Software reviews
Listen360 software reviews
No software reviews yet
No software reviews have been submitted for Listen360 yet.
Write the first review
FAQ
Listen360 FAQs
Listen360 is a customer feedback and engagement platform focused on helping service-based businesses measure satisfaction and drive loyalty. It automates the process of collecting feedback via surveys (often post-service) and then uses sentiment monitoring to identify promoters, passives, and detractors. A key feature is its closed-loop follow-up system, which alerts managers to negative feedback in real-time, enabling immediate service recovery. The platform also facilitates online review generation by encouraging satisfied customers to post on sites like Google, and includes text analytics to uncover common themes in customer comments.
Listen360 is designed for businesses in home services, healthcare, automotive, and other service industries where transactional customer relationships are common. It is used by business owners, service managers, and customer experience leaders who need a systematic way to track customer sentiment, proactively resolve issues, and leverage positive experiences to build their online reputation through reviews.
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Listen360 is listed in Customer Experience Software.
Listen360 is listed with Listen360 as the vendor.
Buyers often compare Listen360 with other Customer Experience Software tools such as FiveStars, Hotjar, Survio, Swell. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Listen360.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.