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Customer Experience Software
know'N'act reviews and summary
know'N'act is a real-time customer feedback and engagement platform that enables businesses to capture feedback and instantly respond. It facilitates the collection of input via various digital channels and provides tools for immediate action, such as sending automated alerts to staff, issuing apology or thank-you coupons, and sharing positive feedback on social media. This closed-loop system ensures that customer voices are not just heard but acted upon promptly, turning feedback moments into opportunities for recovery, reward, and public recognition, thereby enhancing loyalty and demonstrating responsiveness. know'N'act excels in closing the feedback loop with speed and tangible actions. Its integration of feedback collection with instant response...
Best for
know'N'act excels in closing the feedback loop with speed and tangible actions. Its integration of feedback collection with instant response mechanisms makes it a practical tool for frontline businesses aiming to demonstrate real-time customer care and boost retention.
Category
Customer Experience Software
Vendor
know'N'act
Key takeaways
Our verdict
know'N'act is worth considering for buyers comparing Customer Experience Software options. know'N'act excels in closing the feedback loop with speed and tangible actions. Its integration of feedback collection with instant response mechanisms makes it a practical tool for frontline businesses aiming to demonstrate real-time customer care and boost retention. Buyers should verify current pricing, product-specific features, and contract terms with the vendor before choosing.
Quick facts
know'N'act at a glance
Ratings
know'N'act ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
know'N'act pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses know'N'act?
know'N'act excels in closing the feedback loop with speed and tangible actions. Its integration of feedback collection with instant response mechanisms makes it a practical tool for frontline businesses aiming to demonstrate real-time customer care and boost retention.
Feature research
know'N'act features
These are common features buyers compare in Customer Experience Software. Product-specific availability should be confirmed with the vendor.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Management
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Multi-Channel Data Collection
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Negative Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Predictive Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Sentiment Analysis
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Survey/Poll Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Text Analysis
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Compare
know'N'act alternatives
Compare know'N'act with other Customer Experience Software tools that buyers often evaluate.
Hotjar by Hotjar
Hotjar helps website and product teams see where users click, scroll, pause, or get stuck through heatmaps, recordings, and feedback polls. It is useful when analytics numbers tell...
Survio by Survio
Survio is an online survey platform for creating surveys, forms, and polls that work across devices. It is worth checking when you need feedback collection without a heavy setup pr...
Swell by Swell CX
Swell helps local businesses use reviews, website conversations, and SMS messaging to bring in prospects and follow up with customers. It is worth checking if reputation and custom...
Qualtrics CustomerXM by Qualtrics
Qualtrics CustomerXM helps customer experience teams collect feedback, monitor journey moments, manage cases, and connect insights to CRM workflows. It is best assessed with real s...
KnowledgeOwl by KnowledgeOwl
KnowledgeOwl is aimed at teams that need a maintainable help center or internal wiki without turning every content update into a technical project.
TapMango by TapMango
TapMango is for businesses that want a digital loyalty program tied to repeat visits, rewards, referrals, SMS, and email outreach. It looks most relevant for retail and local servi...
Bookafy by Bookafy Scheduling
Bookafy is a scheduling option for teams that need branded booking flows for appointments, demos, or services without making the experience feel disconnected.
Software reviews
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FAQ
know'N'act FAQs
know'N'act is a real-time customer feedback and engagement platform that enables businesses to capture feedback and instantly respond. It facilitates the collection of input via various digital channels and provides tools for immediate action, such as sending automated alerts to staff, issuing apology or thank-you coupons, and sharing positive feedback on social media. This closed-loop system ensures that customer voices are not just heard but acted upon promptly, turning feedback moments into opportunities for recovery, reward, and public recognition, thereby enhancing loyalty and demonstrating responsiveness.
know'N'act excels in closing the feedback loop with speed and tangible actions. Its integration of feedback collection with instant response mechanisms makes it a practical tool for frontline businesses aiming to demonstrate real-time customer care and boost retention.
know'N'act is listed in Customer Experience Software.
know'N'act is listed with know'N'act as the vendor.
Buyers often compare know'N'act with other Customer Experience Software tools such as FiveStars, Hotjar, Survio, Swell. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for know'N'act.
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