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Customer Experience Software
Kilterly reviews and summary
Kilterly is software designed to enhance the customer experience and proactively reduce churn through data-driven insights and automated outreach. It combines proprietary survey tools with campaign management capabilities, integrating with existing software platforms to create a robust framework. This framework allows businesses to measure customer health scores, identify at-risk accounts, and automate personalized touchpoints to improve satisfaction and retention. The goal is to create a great customer experience that not only retains clients but also enhances revenue through better relationships and reduced attrition. This software is ideal for B2B SaaS companies, subscription services, and any customer success or account management teams focused o...
Best for
This software is ideal for B2B SaaS companies, subscription services, and any customer success or account management teams focused on reducing churn and improving customer health. It suits organizations that want to systemize their customer feedback and proactive engagement processes.
Starting price
$249.00 Per-Month
Category
Customer Experience Software
Vendor
Kilterly
Key takeaways
Our verdict
Our verdict is that Kilterly is a well-conceived customer success platform that effectively blends feedback collection with automated action. Its focus on providing actionable insights to preempt churn makes it a valuable tool for businesses where customer retention is a key growth lever.
Quick facts
Kilterly at a glance
Overall rating
5/5
Reviews
4
Starting price
$249.00 Per-Month
Vendor
Kilterly
Founded
2018
Location
United States
Category
Customer Experience Software
Ratings
Kilterly ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Kilterly pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Kilterly?
This software is ideal for B2B SaaS companies, subscription services, and any customer success or account management teams focused on reducing churn and improving customer health. It suits organizations that want to systemize their customer feedback and proactive engagement processes.
Feature research
Kilterly features
These are common features buyers compare in Customer Experience Software. Product-specific availability should be confirmed with the vendor.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Management
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Multi-Channel Data Collection
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Negative Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Predictive Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Sentiment Analysis
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Survey/Poll Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Text Analysis
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Pricing
Kilterly pricing
Starting price
$249.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Kilterly alternatives
Compare Kilterly with other Customer Experience Software tools that buyers often evaluate.
Hotjar by Hotjar
Hotjar helps website and product teams see where users click, scroll, pause, or get stuck through heatmaps, recordings, and feedback polls. It is useful when analytics numbers tell...
Survio by Survio
Survio is an online survey platform for creating surveys, forms, and polls that work across devices. It is worth checking when you need feedback collection without a heavy setup pr...
Swell by Swell CX
Swell helps local businesses use reviews, website conversations, and SMS messaging to bring in prospects and follow up with customers. It is worth checking if reputation and custom...
Qualtrics CustomerXM by Qualtrics
Qualtrics CustomerXM helps customer experience teams collect feedback, monitor journey moments, manage cases, and connect insights to CRM workflows. It is best assessed with real s...
KnowledgeOwl by KnowledgeOwl
KnowledgeOwl is aimed at teams that need a maintainable help center or internal wiki without turning every content update into a technical project.
TapMango by TapMango
TapMango is for businesses that want a digital loyalty program tied to repeat visits, rewards, referrals, SMS, and email outreach. It looks most relevant for retail and local servi...
Bookafy by Bookafy Scheduling
Bookafy is a scheduling option for teams that need branded booking flows for appointments, demos, or services without making the experience feel disconnected.
Software reviews
Kilterly software reviews
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FAQ
Kilterly FAQs
Kilterly is software designed to enhance the customer experience and proactively reduce churn through data-driven insights and automated outreach. It combines proprietary survey tools with campaign management capabilities, integrating with existing software platforms to create a robust framework. This framework allows businesses to measure customer health scores, identify at-risk accounts, and automate personalized touchpoints to improve satisfaction and retention. The goal is to create a great customer experience that not only retains clients but also enhances revenue through better relationships and reduced attrition.
This software is ideal for B2B SaaS companies, subscription services, and any customer success or account management teams focused on reducing churn and improving customer health. It suits organizations that want to systemize their customer feedback and proactive engagement processes.
Kilterly pricing is listed from $249.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Kilterly is listed in Customer Experience Software.
Kilterly is listed with Kilterly as the vendor.
Buyers often compare Kilterly with other Customer Experience Software tools such as FiveStars, Hotjar, Survio, Swell. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Kilterly.
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