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IVR Software
Ivanti Voice Automation reviews and summary
Ivanti Voice Automation is an IVR solution integrated within the broader Ivanti service management ecosystem, designed to automate and streamline key service desk telephony processes. It intelligently handles inbound calls by automating call routing based on caller input or backend data, prioritizes tickets, manages call queues, and can resolve common issues through self-service, thereby reducing the load on live service agents. This integration helps create a more efficient IT service management (ITSM) workflow by connecting telephony interactions directly with the ticketing and asset management system. This solution is primarily for IT service desk managers and teams within medium to large enterprises that use or are considering Ivanti's ITSM platf...
Best for
This solution is primarily for IT service desk managers and teams within medium to large enterprises that use or are considering Ivanti's ITSM platform. It is ideal for organizations seeking to reduce call handle times, improve first-contact resolution rates, and integrate their phone support channel tightly with their IT service management processes.
Starting price
Pricing not listed
Category
IVR Software
Vendor
Ivanti
Key takeaways
Our verdict
Our verdict is that Ivanti Voice Automation is a powerful and well-integrated automation layer for IT service desks, offering significant efficiency gains within the Ivanti ecosystem. It is a compelling choice for existing Ivanti customers looking to enhance their telephony-based support automation.
Quick facts
Ivanti Voice Automation at a glance
Starting price
Pricing not listed
Vendor
Ivanti
Founded
2002
Location
United States
Category
IVR Software
Ratings
Ivanti Voice Automation ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
Ivanti Voice Automation pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Ivanti Voice Automation?
This solution is primarily for IT service desk managers and teams within medium to large enterprises that use or are considering Ivanti's ITSM platform. It is ideal for organizations seeking to reduce call handle times, improve first-contact resolution rates, and integrate their phone support channel tightly with their IT service management processes.
Feature research
Ivanti Voice Automation features
These are common features buyers compare in IVR Software. Product-specific availability should be confirmed with the vendor.
Intelligent Call Routing
Intelligently route and connect incoming calls to the appropriate department or agent.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
Call History Logging
Maintain a comprehensive log of all incoming and outgoing telephonic activity.
Live Call Monitoring
Observe live calls in real-time to facilitate agent training and performance evaluation.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Automated Callback Management
Coordinates and automates the scheduling of return calls for customer service.
Marketing Campaign Management
Organize and execute a series of marketing initiatives designed to achieve specific business targets.
CTI Integration
The seamless coordination between computer systems and telephone communication.
IVR & Voice Response
Process touch-tone and vocal inputs to deliver automated, relevant voice responses.
Multiple Scripts
Ability to handle and execute multiple scripts for diverse operational needs.
Phone Key Input
Facilitate data entry and interaction using phone keypads for automated systems.
Pricing
Ivanti Voice Automation pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Ivanti Voice Automation alternatives
Compare Ivanti Voice Automation with other IVR Software tools that buyers often evaluate.
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IVR Studio by Voicent Communications is a cloud-based IVR solution for building and managing phone system navigation, call routing, queues, and flows. It enables businesses to crea...
Voice Broadcasting by Dynamic Interactive
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IVR VoiceXML Platform by Interactive Powers
The IVR VoiceXML Platform from Interactive Powers is a smart IVR solution that enables operators and solution providers to rapidly develop and deploy innovative voice applications...
ReadSpeaker by ReadSpeaker
ReadSpeaker provides a software API that converts written text into natural-sounding, high-quality audio files. This technology enables websites and applications to offer speech ou...
VoiceGuide IVR by Katalina Technologies
VoiceGuide IVR by Katalina Technologies is a fully-featured Inbound/Outbound IVR and ACD (Automatic Call Distributor) system. It is designed for easy deployment and management, fea...
IVM Interactive Voice Response by NCH Software
IVM Interactive Voice Response (IVR) from NCH Software is a telephone IVR program compatible with Windows and Linux. It enables businesses to create effective info-lines, autodial...
Software reviews
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FAQ
Ivanti Voice Automation FAQs
Ivanti Voice Automation is an IVR solution integrated within the broader Ivanti service management ecosystem, designed to automate and streamline key service desk telephony processes. It intelligently handles inbound calls by automating call routing based on caller input or backend data, prioritizes tickets, manages call queues, and can resolve common issues through self-service, thereby reducing the load on live service agents. This integration helps create a more efficient IT service management (ITSM) workflow by connecting telephony interactions directly with the ticketing and asset management system.
This solution is primarily for IT service desk managers and teams within medium to large enterprises that use or are considering Ivanti's ITSM platform. It is ideal for organizations seeking to reduce call handle times, improve first-contact resolution rates, and integrate their phone support channel tightly with their IT service management processes.
Pricing can change. Confirm current plans and terms with the vendor.
Ivanti Voice Automation is listed in IVR Software.
Ivanti Voice Automation is listed with Ivanti as the vendor.
Buyers often compare Ivanti Voice Automation with other IVR Software tools such as Ameyo, Plum Voice, IVR Studio, Voice Broadcasting. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Ivanti Voice Automation.
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