Remote Support by BeyondTrust
Remote Support helps teams in help desk software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defin...
Help Desk Software
iSupport reviews and summary
iSupport is a widely adopted, comprehensive help desk software used daily by a large community of support professionals. It is available in two main editions: an Incident Management edition for core ticketing and a full Service Desk edition that includes ITIL-aligned processes for Problem, Change, and Configuration Management (CMDB), as well as asset and knowledge management. This scalable approach allows organizations to start with essential functions and expand to a complete service management suite as their needs mature. The platform is designed to handle demanding support environments with robust workflow automation and reporting. iSupport is designed for help desk and IT service management teams across a broad range of industries, from mid-sized...
Best for
iSupport is designed for help desk and IT service management teams across a broad range of industries, from mid-sized companies to large enterprises. Its scalable editions make it a good fit for organizations at different stages of IT service maturity, especially those planning for future growth.
Starting price
$699.00 One-Time
Category
Help Desk Software
Vendor
iSupport Software
Key takeaways
Our verdict
iSupport is a proven, reliable, and scalable help desk solution with a strong user base. Its tiered edition strategy provides a clear growth path, making it a sensible long-term investment for organizations looking to build or enhance their service management capabilities.
Quick facts
iSupport at a glance
Overall rating
4.3/5
Reviews
33
Starting price
$699.00 One-Time
Vendor
iSupport Software
Founded
1992
Location
United States
Category
Help Desk Software
Ratings
iSupport ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
iSupport pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses iSupport?
iSupport is designed for help desk and IT service management teams across a broad range of industries, from mid-sized companies to large enterprises. Its scalable editions make it a good fit for organizations at different stages of IT service maturity, especially those planning for future growth.
Feature research
iSupport features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
iSupport pricing
Starting price
$699.00 One-Time
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Pricing can change. Confirm current plans and terms with the vendor.
Compare
iSupport alternatives
Compare iSupport with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
Apptivo is useful for teams that want CRM, sales, marketing, and customer records tied into a wider business app suite. If you are comparing it for help desk work, verify the servi...
SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
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FAQ
iSupport FAQs
iSupport is a widely adopted, comprehensive help desk software used daily by a large community of support professionals. It is available in two main editions: an Incident Management edition for core ticketing and a full Service Desk edition that includes ITIL-aligned processes for Problem, Change, and Configuration Management (CMDB), as well as asset and knowledge management. This scalable approach allows organizations to start with essential functions and expand to a complete service management suite as their needs mature. The platform is designed to handle demanding support environments with robust workflow automation and reporting.
iSupport is designed for help desk and IT service management teams across a broad range of industries, from mid-sized companies to large enterprises. Its scalable editions make it a good fit for organizations at different stages of IT service maturity, especially those planning for future growth.
iSupport pricing is listed from $699.00 One-Time. Pricing can change. Confirm current plans and terms with the vendor.
iSupport is listed in Help Desk Software.
iSupport is listed with iSupport Software as the vendor.
Buyers often compare iSupport with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for iSupport.
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