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Customer Experience Software
GetFeedback reviews and summary
GetFeedback, from SurveyMonkey, is a customer experience (CX) feedback solution built natively for the Salesforce platform. It enables businesses to create beautiful, mobile-optimized surveys that are seamlessly integrated into the Salesforce customer journey. Feedback can be triggered by specific events in Salesforce (like after a support case is closed or a deal is won) and the results are automatically stored against the relevant account, contact, or opportunity record. This closed-loop integration provides sales, service, and success teams with immediate, contextual insights to take action, directly within their existing CRM workflow. GetFeedback is designed for Salesforce customers across all industries, particularly for customer success manager...
Best for
GetFeedback is designed for Salesforce customers across all industries, particularly for customer success managers, support leaders, and marketing operations teams. It is the go-to solution for organizations that standardize on Salesforce and want to embed a sophisticated feedback program directly into their CRM to drive actionable, customer-centric improvements across the business.
Starting price
Pricing not listed
Category
Customer Experience Software
Vendor
SurveyMonkey
Key takeaways
Our verdict
Our verdict is that GetFeedback is the benchmark for CX feedback within the Salesforce ecosystem. Its deep, native integration is its strongest asset, turning survey data into a powerful, contextual asset within the CRM. For any company using Salesforce that wants to measure and improve customer experience without wrestling with data silos or complex integrations, GetFeedback is the logical and highly-rated choice.
Quick facts
GetFeedback at a glance
Overall rating
4.8/5
Reviews
41
Starting price
Pricing not listed
Vendor
SurveyMonkey
Founded
2009
Location
United States
Category
Customer Experience Software
Ratings
GetFeedback ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
GetFeedback pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses GetFeedback?
GetFeedback is designed for Salesforce customers across all industries, particularly for customer success managers, support leaders, and marketing operations teams. It is the go-to solution for organizations that standardize on Salesforce and want to embed a sophisticated feedback program directly into their CRM to drive actionable, customer-centric improvements across the business.
Feature research
GetFeedback features
These are common features buyers compare in Customer Experience Software. Product-specific availability should be confirmed with the vendor.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Management
Helps buyers judge whether knowledge management fits the way their team handles customer experience work.
Multi-Channel Data Collection
Helps buyers judge whether multi-channel data collection fits the way their team handles customer experience work.
Negative Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Predictive Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Sentiment Analysis
Helps buyers judge whether sentiment analysis fits the way their team handles customer experience work.
Survey/Poll Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Text Analysis
Helps buyers judge whether text analysis fits the way their team handles customer experience work.
Pricing
GetFeedback pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
GetFeedback alternatives
Compare GetFeedback with other Customer Experience Software tools that buyers often evaluate.
Hotjar by Hotjar
Hotjar helps website and product teams see where users click, scroll, pause, or get stuck through heatmaps, recordings, and feedback polls. It is useful when analytics numbers tell...
Survio by Survio
Survio is an online survey platform for creating surveys, forms, and polls that work across devices. It is worth checking when you need feedback collection without a heavy setup pr...
Swell by Swell CX
Swell helps local businesses use reviews, website conversations, and SMS messaging to bring in prospects and follow up with customers. It is worth checking if reputation and custom...
Qualtrics CustomerXM by Qualtrics
Qualtrics CustomerXM helps customer experience teams collect feedback, monitor journey moments, manage cases, and connect insights to CRM workflows. It is best assessed with real s...
KnowledgeOwl by KnowledgeOwl
KnowledgeOwl is aimed at teams that need a maintainable help center or internal wiki without turning every content update into a technical project.
TapMango by TapMango
TapMango is for businesses that want a digital loyalty program tied to repeat visits, rewards, referrals, SMS, and email outreach. It looks most relevant for retail and local servi...
Bookafy by Bookafy Scheduling
Bookafy is a scheduling option for teams that need branded booking flows for appointments, demos, or services without making the experience feel disconnected.
Software reviews
GetFeedback software reviews
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FAQ
GetFeedback FAQs
GetFeedback, from SurveyMonkey, is a customer experience (CX) feedback solution built natively for the Salesforce platform. It enables businesses to create beautiful, mobile-optimized surveys that are seamlessly integrated into the Salesforce customer journey. Feedback can be triggered by specific events in Salesforce (like after a support case is closed or a deal is won) and the results are automatically stored against the relevant account, contact, or opportunity record. This closed-loop integration provides sales, service, and success teams with immediate, contextual insights to take action, directly within their existing CRM workflow.
GetFeedback is designed for Salesforce customers across all industries, particularly for customer success managers, support leaders, and marketing operations teams. It is the go-to solution for organizations that standardize on Salesforce and want to embed a sophisticated feedback program directly into their CRM to drive actionable, customer-centric improvements across the business.
Pricing can change. Confirm current plans and terms with the vendor.
GetFeedback is listed in Customer Experience Software.
GetFeedback is listed with SurveyMonkey as the vendor.
Buyers often compare GetFeedback with other Customer Experience Software tools such as FiveStars, Hotjar, Survio, Swell. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for GetFeedback.
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