Ameyo by Ameyo
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IVR Software
ETS reviews and summary
ETS (by Occam Networks) is a testing and monitoring platform designed for IVR systems. It takes an agile approach to servicing customer interactions by replicating real-world calls to monitor and analyze outcomes. Key features include load testing to check system capacity, functional testing for easy deployment of new iterations to voice infrastructure, and proactive service monitoring with alerting capabilities. ETS helps ensure that customers receive the intended experience from IVR systems by identifying performance bottlenecks, functional errors, and service degradation before they impact end-users. ETS is tailored for quality assurance teams, IVR administrators, and contact center managers responsible for the performance, reliability, and contin...
Best for
ETS is tailored for quality assurance teams, IVR administrators, and contact center managers responsible for the performance, reliability, and continuous improvement of their interactive voice response systems.
Starting price
$1,280.00 Per-Month
Category
IVR Software
Vendor
Occam Networks
Key takeaways
Our verdict
ETS is a specialized and valuable testing platform for IVR systems, providing essential tools for load testing, functional validation, and proactive monitoring to ensure optimal performance and customer experience.
Quick facts
ETS at a glance
Overall rating
5/5
Reviews
1
Starting price
$1,280.00 Per-Month
Vendor
Occam Networks
Founded
2016
Location
United Kingdom
Category
IVR Software
Ratings
ETS ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ETS pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses ETS?
ETS is tailored for quality assurance teams, IVR administrators, and contact center managers responsible for the performance, reliability, and continuous improvement of their interactive voice response systems.
Feature research
ETS features
These are common features buyers compare in IVR Software. Product-specific availability should be confirmed with the vendor.
Intelligent Call Routing
Intelligently route and connect incoming calls to the appropriate department or agent.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
Call History Logging
Maintain a comprehensive log of all incoming and outgoing telephonic activity.
Live Call Monitoring
Observe live calls in real-time to facilitate agent training and performance evaluation.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Automated Callback Management
Coordinates and automates the scheduling of return calls for customer service.
Marketing Campaign Management
Organize and execute a series of marketing initiatives designed to achieve specific business targets.
CTI Integration
The seamless coordination between computer systems and telephone communication.
IVR & Voice Response
Process touch-tone and vocal inputs to deliver automated, relevant voice responses.
Multiple Scripts
Ability to handle and execute multiple scripts for diverse operational needs.
Phone Key Input
Facilitate data entry and interaction using phone keypads for automated systems.
Pricing
ETS pricing
Starting price
$1,280.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
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Software reviews
ETS software reviews
FAQ
ETS FAQs
ETS (by Occam Networks) is a testing and monitoring platform designed for IVR systems. It takes an agile approach to servicing customer interactions by replicating real-world calls to monitor and analyze outcomes. Key features include load testing to check system capacity, functional testing for easy deployment of new iterations to voice infrastructure, and proactive service monitoring with alerting capabilities. ETS helps ensure that customers receive the intended experience from IVR systems by identifying performance bottlenecks, functional errors, and service degradation before they impact end-users.
ETS is tailored for quality assurance teams, IVR administrators, and contact center managers responsible for the performance, reliability, and continuous improvement of their interactive voice response systems.
ETS pricing is listed from $1,280.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
ETS is listed in IVR Software.
ETS is listed with Occam Networks as the vendor.
Buyers often compare ETS with other IVR Software tools such as Ameyo, Plum Voice, IVR Studio, Voice Broadcasting. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for ETS.
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