Freshdesk by Freshworks
Freshdesk helps teams in customer service software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already def...
Customer Service Software
Dynamics 365 Customer Service reviews and summary
Dynamics 365 Customer Service is Microsoft's comprehensive customer service management solution within its broader business application suite. It helps organizations systematically identify, track, and resolve customer service issues. Leveraging deep integration with other Dynamics 365 apps and Microsoft products, it provides a 360-degree customer view to empower agents to deliver efficient, informed, and personalized service experiences that build loyalty. This enterprise-grade solution is designed for mid-sized to large businesses already invested in or considering the Microsoft ecosystem, seeking a powerful, integrated CRM and service platform to manage complex customer relationships.
Best for
This enterprise-grade solution is designed for mid-sized to large businesses already invested in or considering the Microsoft ecosystem, seeking a powerful, integrated CRM and service platform to manage complex customer relationships.
Category
Customer Service Software
Vendor
Microsoft
Key takeaways
Our verdict
Dynamics 365 Customer Service is a top-tier, fully-featured solution that excels within the Microsoft ecosystem, offering deep integration and robust tools for personalized customer engagement.
Quick facts
Dynamics 365 Customer Service at a glance
Vendor
Microsoft
Category
Customer Service Software
Ratings
Dynamics 365 Customer Service ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
Dynamics 365 Customer Service pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Dynamics 365 Customer Service?
This enterprise-grade solution is designed for mid-sized to large businesses already invested in or considering the Microsoft ecosystem, seeking a powerful, integrated CRM and service platform to manage complex customer relationships.
Feature research
Dynamics 365 Customer Service features
These are common features buyers compare in Customer Service Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Appointment Management
Helps teams coordinate dates, availability, assignments, and follow-up without moving scheduling work into a separate system.
Call Center Management
Helps buyers judge whether call center management fits the way their team handles customer service work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Knowledge Base Management
Helps buyers judge whether knowledge base management fits the way their team handles customer service work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Performance Metrics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Queue Management
Helps buyers judge whether queue management fits the way their team handles customer service work.
Self Service Portal
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Social Media Integration
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Surveys and Feedback
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Virtual Assistant
Helps buyers judge whether virtual assistant fits the way their team handles customer service work.
Compare
Dynamics 365 Customer Service alternatives
Compare Dynamics 365 Customer Service with other Customer Service Software tools that buyers often evaluate.
FixMe.IT by Techinline
FixMe.IT is a remote support tool for IT teams that need quick on-demand sessions plus unattended access for managed machines. It is worth checking when support speed and technicia...
Vtiger CRM by Vtiger
Vtiger CRM brings sales, marketing, and support work into a shared customer record. Shortlist it if your team needs CRM breadth, mobile access, and AI-assisted customer history wit...
Smartsupp by Smartsupp
Smartsupp combines live chat, chatbots, and visitor recordings for online stores that want to understand shopper questions before checkout. It is worth testing if sales and support...
Aircall by Aircall
Aircall is worth a look for sales and support teams that still rely heavily on phone conversations but want those calls tied into the rest of their workflow. Check how its routing,...
HubSpot Service Hub by HubSpot
HubSpot Service Hub bundles ticketing, a shared inbox, knowledge base, live chat, bots, and customer surveys into one platform that works closely with HubSpot CRM. It is a strong f...
Deskero by Deskero
Deskero brings email, chat, and social media support into one helpdesk so your team does not have to jump between tools. Its social monitor lets you spot and join brand conversatio...
ServiceNow Customer Service Management by ServiceNow
ServiceNow Customer Service Management unifies support across phone, chat, email, and self-service channels with automation and ITSM integration. It is built for large organization...
Software reviews
Dynamics 365 Customer Service software reviews
No software reviews yet
No software reviews have been submitted for Dynamics 365 Customer Service yet.
Write the first review
FAQ
Dynamics 365 Customer Service FAQs
Dynamics 365 Customer Service is Microsoft's comprehensive customer service management solution within its broader business application suite. It helps organizations systematically identify, track, and resolve customer service issues. Leveraging deep integration with other Dynamics 365 apps and Microsoft products, it provides a 360-degree customer view to empower agents to deliver efficient, informed, and personalized service experiences that build loyalty.
This enterprise-grade solution is designed for mid-sized to large businesses already invested in or considering the Microsoft ecosystem, seeking a powerful, integrated CRM and service platform to manage complex customer relationships.
Dynamics 365 Customer Service is listed in Customer Service Software.
Dynamics 365 Customer Service is listed with Microsoft as the vendor.
Buyers often compare Dynamics 365 Customer Service with other Customer Service Software tools such as Freshdesk, FixMe.IT, Vtiger CRM, Smartsupp. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Dynamics 365 Customer Service.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.