Remote Support by BeyondTrust
Remote Support helps teams in help desk software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defin...
Help Desk Software
DeskPRO reviews and summary
DeskPRO is a modern, flexible helpdesk platform built for contemporary organizations, offering a real-time web interface and extensive customization options. It serves as a unified hub for customer support, combining a user portal with a knowledge base, news feeds, file hosting, and feedback tools. The platform includes integrated live chat for websites and deep integrations with a vast ecosystem of third-party services like Salesforce, JIRA, Active Directory, and various SSO providers. With a full REST API and an app development framework, DeskPRO is designed to be extended and tailored to fit complex, evolving business needs. DeskPRO is suited for medium to large businesses, educational institutions, and technology companies that require a highly c...
Best for
DeskPRO is suited for medium to large businesses, educational institutions, and technology companies that require a highly configurable and integrable helpdesk platform. It appeals to teams with developers or technical staff who want to build custom integrations and automate sophisticated workflows.
Starting price
$29.00 Per-Month
Category
Help Desk Software
Vendor
Deskpro
Key takeaways
Our verdict
DeskPRO is a powerful and developer-friendly helpdesk platform that excels in flexibility and integration depth. It is an excellent choice for organizations that need a tailored support solution capable of growing and adapting alongside their business processes.
Quick facts
DeskPRO at a glance
Overall rating
4.6/5
Reviews
35
Starting price
$29.00 Per-Month
Vendor
Deskpro
Founded
2002
Location
United Kingdom
Category
Help Desk Software
Ratings
DeskPRO ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
DeskPRO pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses DeskPRO?
DeskPRO is suited for medium to large businesses, educational institutions, and technology companies that require a highly configurable and integrable helpdesk platform. It appeals to teams with developers or technical staff who want to build custom integrations and automate sophisticated workflows.
Feature research
DeskPRO features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
DeskPRO pricing
Starting price
$29.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
DeskPRO alternatives
Compare DeskPRO with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
Apptivo is useful for teams that want CRM, sales, marketing, and customer records tied into a wider business app suite. If you are comparing it for help desk work, verify the servi...
SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
DeskPRO software reviews
No software reviews yet
No software reviews have been submitted for DeskPRO yet.
Write the first review
FAQ
DeskPRO FAQs
DeskPRO is a modern, flexible helpdesk platform built for contemporary organizations, offering a real-time web interface and extensive customization options. It serves as a unified hub for customer support, combining a user portal with a knowledge base, news feeds, file hosting, and feedback tools. The platform includes integrated live chat for websites and deep integrations with a vast ecosystem of third-party services like Salesforce, JIRA, Active Directory, and various SSO providers. With a full REST API and an app development framework, DeskPRO is designed to be extended and tailored to fit complex, evolving business needs.
DeskPRO is suited for medium to large businesses, educational institutions, and technology companies that require a highly configurable and integrable helpdesk platform. It appeals to teams with developers or technical staff who want to build custom integrations and automate sophisticated workflows.
DeskPRO pricing is listed from $29.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
DeskPRO is listed in Help Desk Software.
DeskPRO is listed with Deskpro as the vendor.
Buyers often compare DeskPRO with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for DeskPRO.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.