Remote Support by BeyondTrust
Remote Support helps teams in help desk software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defin...
Help Desk Software
Desk360 reviews and summary
Desk360 is a comprehensive, cloud-based help desk software platform designed to centralize and streamline customer support operations. It provides a unified 360-degree customer view by aggregating and managing customer communications from up to 12 distinct channels onto a single, intuitive dashboard. The software enhances support efficiency through features like platform integrations, a knowledge base for quick answers, automated response systems, and Service Level Agreement (SLA) management. It maintains a complete history of all support interactions, enabling faster issue resolution. Desk360 is built for high operational efficiency, offers detailed reporting and analyti... This software is designed for customer support teams, help desk managers, an...
Best for
This software is designed for customer support teams, help desk managers, and businesses of various sizes that handle multi-channel customer inquiries and seek to improve response times, agent productivity, and overall customer satisfaction. It is ideal for organizations that want a centralized system to manage email, social media, chat, and other communication platforms efficiently.
Starting price
$14.00 Per-Month
Category
Help Desk Software
Vendor
Desk360
Key takeaways
Our verdict
Desk360 is a robust and well-rounded help desk solution that successfully consolidates multi-channel support into a single pane of glass. Its emphasis on automation, comprehensive customer history, and integrated reporting makes it a strong contender for businesses aiming to enhance support efficiency and gain deeper customer insights at a competitive price point.
Quick facts
Desk360 at a glance
Overall rating
4.7/5
Reviews
14
Starting price
$14.00 Per-Month
Vendor
Desk360
Founded
2018
Location
Turkey
Category
Help Desk Software
Ratings
Desk360 ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Desk360 pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Desk360?
This software is designed for customer support teams, help desk managers, and businesses of various sizes that handle multi-channel customer inquiries and seek to improve response times, agent productivity, and overall customer satisfaction. It is ideal for organizations that want a centralized system to manage email, social media, chat, and other communication platforms efficiently.
Feature research
Desk360 features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Pricing
Desk360 pricing
Starting price
$14.00 Per-Month
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Desk360 alternatives
Compare Desk360 with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
Apptivo is useful for teams that want CRM, sales, marketing, and customer records tied into a wider business app suite. If you are comparing it for help desk work, verify the servi...
SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
Desk360 software reviews
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FAQ
Desk360 FAQs
Desk360 is a comprehensive, cloud-based help desk software platform designed to centralize and streamline customer support operations. It provides a unified 360-degree customer view by aggregating and managing customer communications from up to 12 distinct channels onto a single, intuitive dashboard. The software enhances support efficiency through features like platform integrations, a knowledge base for quick answers, automated response systems, and Service Level Agreement (SLA) management. It maintains a complete history of all support interactions, enabling faster issue resolution. Desk360 is built for high operational efficiency, offers detailed reporting and analyti...
This software is designed for customer support teams, help desk managers, and businesses of various sizes that handle multi-channel customer inquiries and seek to improve response times, agent productivity, and overall customer satisfaction. It is ideal for organizations that want a centralized system to manage email, social media, chat, and other communication platforms efficiently.
Desk360 pricing is listed from $14.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Desk360 is listed in Help Desk Software.
Desk360 is listed with Desk360 as the vendor.
Buyers often compare Desk360 with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Desk360.
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