Remote Support by BeyondTrust
Remote Support helps teams in help desk software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defin...
Help Desk Software
Consol CM/Helpdesk reviews and summary
ConSol CM/Helpdesk by ConSol Consulting & Solutions Software is a German-language solution designed for efficient IT support for both customers and employees. It is a comprehensive system that extends beyond basic ticketing to include integrated Change Management processes, allowing for structured handling of IT changes. A key feature is its real-time reporting capability, providing managers with instant insights into support performance, pending issues, and change request statuses to facilitate proactive management. This software is primarily targeted at German-speaking organizations, including businesses and internal IT departments, that require a robust, feature-rich IT support and change management system. It is suitable for companies that need t...
Best for
This software is primarily targeted at German-speaking organizations, including businesses and internal IT departments, that require a robust, feature-rich IT support and change management system. It is suitable for companies that need to adhere to ITIL or other formalized service management frameworks and value real-time operational visibility.
Category
Help Desk Software
Vendor
ConSol Consulting & Solutions Software
Key takeaways
Our verdict
ConSol CM/Helpdesk is a mature and capable ITSM solution for its target market, distinguished by its integrated change management and real-time reporting. Its German-language focus and comprehensive feature set make it a strong contender for German-speaking enterprises with formal IT service processes. The language specificity naturally limits its appeal to a broader international audience.
Quick facts
Consol CM/Helpdesk at a glance
Vendor
ConSol Consulting & Solutions Software
Category
Help Desk Software
Ratings
Consol CM/Helpdesk ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
Consol CM/Helpdesk pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Consol CM/Helpdesk?
This software is primarily targeted at German-speaking organizations, including businesses and internal IT departments, that require a robust, feature-rich IT support and change management system. It is suitable for companies that need to adhere to ITIL or other formalized service management frameworks and value real-time operational visibility.
Feature research
Consol CM/Helpdesk features
These are common features buyers compare in Help Desk Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Intelligent Ticket Routing
System-driven assignment of support tickets to relevant personnel based on custom criteria.
Contact Center Administration
Comprehensive oversight of all telephony operations including recording and transferring.
White-Label Branding
Modify the software interface with corporate logos and color schemes for a branded experience.
Centralized Document Repository
Keep documents in a unified repository to ensure streamlined accessibility.
Email System Integration
Sync with major email providers like Outlook, Gmail, and Yahoo for streamlined communication.
ITAM (IT Asset Management)
Maintain an inventory of hardware and software assets while monitoring configuration changes.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Pre-defined Support Responses
Utilizes templated responses for efficient handling of common support inquiries.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Network Health Monitoring
Monitor server performance and network health while providing accessible status data.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Compare
Consol CM/Helpdesk alternatives
Compare Consol CM/Helpdesk with other Help Desk Software tools that buyers often evaluate.
Apptivo by Apptivo
Apptivo is useful for teams that want CRM, sales, marketing, and customer records tied into a wider business app suite. If you are comparing it for help desk work, verify the servi...
SolarWinds Service Desk by SolarWinds
SolarWinds Service Desk is a cloud help desk option for IT teams that need ticket routing, workflow automation, asset management, and knowledge base support. Test it against your r...
ISL Light by ISL Online
ISL Light is a remote desktop and support tool for teams that need fast access across Windows, Mac, Linux, and mobile devices. It is worth testing if brand control, deployment choi...
HelpCrunch by HelpCrunch
HelpCrunch is built for small and growing online teams that want support, marketing, and sales workflows in a single conversational layer. It is useful when support response, lead...
ManageEngine ServiceDesk Plus by ManageEngine
ManageEngine ServiceDesk Plus suits IT teams that want a single system for ticket handling and asset control in one place, with an option for cloud or on-prem deployment depending...
Kayako by Aurea
Kayako is aimed at support teams that want to treat conversations as one customer story, not separate tickets. It helps teams speed response quality when multiple channels are acti...
Gist by ConvertFox Global
Gist brings marketing, sales, and support conversations into one web-based workspace, which can help smaller teams reduce tool switching while they test whether its all-in-one appr...
Software reviews
Consol CM/Helpdesk software reviews
No software reviews yet
No software reviews have been submitted for Consol CM/Helpdesk yet.
Write the first review
FAQ
Consol CM/Helpdesk FAQs
ConSol CM/Helpdesk by ConSol Consulting & Solutions Software is a German-language solution designed for efficient IT support for both customers and employees. It is a comprehensive system that extends beyond basic ticketing to include integrated Change Management processes, allowing for structured handling of IT changes. A key feature is its real-time reporting capability, providing managers with instant insights into support performance, pending issues, and change request statuses to facilitate proactive management.
This software is primarily targeted at German-speaking organizations, including businesses and internal IT departments, that require a robust, feature-rich IT support and change management system. It is suitable for companies that need to adhere to ITIL or other formalized service management frameworks and value real-time operational visibility.
Consol CM/Helpdesk is listed in Help Desk Software.
Consol CM/Helpdesk is listed with ConSol Consulting & Solutions Software as the vendor.
Buyers often compare Consol CM/Helpdesk with other Help Desk Software tools such as Remote Support, Apptivo, SolarWinds Service Desk, ISL Light. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Consol CM/Helpdesk.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.