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VoIP Software
CloudAgent reviews and summary
CloudAgent by Ozonetel Communications is a comprehensive omnichannel contact center suite used globally by over 1500 businesses. It manages all customer interactions—inbound calls, outbound campaigns, email, chat, and social media—from a single cloud platform. The suite boasts enterprise-level features like intelligent IVR, speech recognition, skills-based routing, predictive dialers, live monitoring, and AI-powered bots, all aimed at reducing handle times and exceeding service level agreements (SLAs). It promises a 40% lower total cost of ownership (TCO) and can go live in hours, even integrating with a company's existing telecom provider if necessary. CloudAgent is built for contact centers and customer service departments of all sizes, from growin...
Best for
CloudAgent is built for contact centers and customer service departments of all sizes, from growing startups to large enterprises. It is ideal for customer support managers, sales team leaders, and IT heads looking for a scalable, feature-rich solution to manage high-volume customer communications efficiently and cost-effectively.
Starting price
$45.00 Per-Month
Category
VoIP Software
Vendor
Ozonetel Communications
Key takeaways
Our verdict
Our verdict is that CloudAgent is a robust and cost-effective omnichannel contact center platform. Its rapid deployment, rich feature set, and proven global scale make it a compelling option for businesses seeking to elevate their customer service operations without a massive upfront investment.
Quick facts
CloudAgent at a glance
Overall rating
4.5/5
Reviews
29
Starting price
$45.00 Per-Month
Vendor
Ozonetel Communications
Founded
2007
Location
United States
Category
VoIP Software
Ratings
CloudAgent ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
CloudAgent pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses CloudAgent?
CloudAgent is built for contact centers and customer service departments of all sizes, from growing startups to large enterprises. It is ideal for customer support managers, sales team leaders, and IT heads looking for a scalable, feature-rich solution to manage high-volume customer communications efficiently and cost-effectively.
Feature research
CloudAgent features
These are common features buyers compare in VoIP Software. Product-specific availability should be confirmed with the vendor.
User Access Management
Control user entry and feature availability through role-based permissions and secure credentials.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Centralized Contact Database
A searchable database for organizing contact details, addresses, and social profiles.
IVR & Voice Response
Process touch-tone and vocal inputs to deliver automated, relevant voice responses.
Digital Voice Communication
Facilitates the digital transfer of vocal and other forms of information.
Virtual SIP Connectivity
Enables high-quality voice-over-IP connectivity for internet-based call management.
Integrated Communication Platform
Integrates and unifies various communication tools into a singular platform to improve business interaction and teamwork.
Voicemail to Text Conversion
Converts spoken voicemail messages into written text, delivered via email.
Pricing
CloudAgent pricing
Starting price
$45.00 Per-Month
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
CloudAgent alternatives
Compare CloudAgent with other VoIP Software tools that buyers often evaluate.
RingCentral MVP by RingCentral
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Grasshopper by GoTo
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Google Voice by Google
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Vonage Business Communications by Vonage
Vonage Business Communications is a cloud phone option for teams moving calls and collaboration off legacy phone systems. It is worth shortlisting when quick setup and month-to-mon...
Google Hangouts by Google
Google Hangouts is listed as a web conferencing and messaging tool for chats, voice or video calls, and group conversations. Buyers should confirm current Google Chat and Meet over...
Software reviews
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FAQ
CloudAgent FAQs
CloudAgent by Ozonetel Communications is a comprehensive omnichannel contact center suite used globally by over 1500 businesses. It manages all customer interactions—inbound calls, outbound campaigns, email, chat, and social media—from a single cloud platform. The suite boasts enterprise-level features like intelligent IVR, speech recognition, skills-based routing, predictive dialers, live monitoring, and AI-powered bots, all aimed at reducing handle times and exceeding service level agreements (SLAs). It promises a 40% lower total cost of ownership (TCO) and can go live in hours, even integrating with a company's existing telecom provider if necessary.
CloudAgent is built for contact centers and customer service departments of all sizes, from growing startups to large enterprises. It is ideal for customer support managers, sales team leaders, and IT heads looking for a scalable, feature-rich solution to manage high-volume customer communications efficiently and cost-effectively.
CloudAgent pricing is listed from $45.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
CloudAgent is listed in VoIP Software.
CloudAgent is listed with Ozonetel Communications as the vendor.
Buyers often compare CloudAgent with other VoIP Software tools such as GoTo Meeting, RingCentral MVP, BlueJeans, VoIP.ms. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for CloudAgent.
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