TeamViewer by TeamViewer
TeamViewer helps teams in remote support software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadl...
Remote Support Software
Augmented Support reviews and summary
Augmented Support, by Viu More, is an innovative cloud-based solution that enhances real-time remote assistance by integrating augmented reality (AR) directly into support conversations. Positioned as a premier tool for resolving complex issues, it allows support agents to add virtual elements—such as arrows, circles, text, or drawings—onto the live video feed from a user's smart device camera. These annotations appear in real-time for both parties, transforming verbal descriptions into clear, visual instructions. This interactive layer significantly improves comprehension and reduces miscommunication. The platform supports global voice and video communication and is acce... Augmented Support is aimed at support teams and field service experts in ind...
Best for
Augmented Support is aimed at support teams and field service experts in industries where explaining or diagnosing physical problems is challenging, such as manufacturing, healthcare equipment maintenance, telecom installations, and consumer product support. It is for any expert who needs to provide clear, visual guidance to a non-technical user or a field technician dealing with a complex physical setup or malfuncti...
Starting price
â¬250.00 Per-Month
Category
Remote Support Software
Vendor
Viu More
Key takeaways
Our verdict
Our verdict is that Augmented Support offers a genuinely transformative approach to remote troubleshooting. By making support interactions visual and interactive, it has the potential to drastically cut resolution times and improve first-contact resolution rates for physical issues. Its cloud-based, device-agnostic model ensures wide accessibility, making it a powerful tool for companies looking to modernize and enhance their technical support offerings.
Quick facts
Augmented Support at a glance
Overall rating
4/5
Reviews
1
Starting price
â¬250.00 Per-Month
Vendor
Viu More
Founded
2016
Location
Belgium
Category
Remote Support Software
Ratings
Augmented Support ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Augmented Support pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Augmented Support?
Augmented Support is aimed at support teams and field service experts in industries where explaining or diagnosing physical problems is challenging, such as manufacturing, healthcare equipment maintenance, telecom installations, and consumer product support. It is for any expert who needs to provide clear, visual guidance to a non-technical user or a field technician dealing with a complex physical setup or malfuncti...
Feature research
Augmented Support features
These are common features buyers compare in Remote Support Software. Product-specific availability should be confirmed with the vendor.
System Diagnostic Utilities
Provides access to client system information, including hardware and software configurations, for diagnostic purposes.
Digital File Distribution
Distribute various digital files and media assets securely among team members.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Digital Screen Sharing
Electronically broadcast your screen's display to other users.
Support Session Recording
Capture and store active support and chat sessions for quality assurance and training purposes.
Support Session Handoff
Seamlessly hand off a support session to a different team member.
Surveys & Insights
Collect insights and satisfaction data to drive continuous improvement and organizational success.
Pricing
Augmented Support pricing
Starting price
â¬250.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Augmented Support alternatives
Compare Augmented Support with other Remote Support Software tools that buyers often evaluate.
Join.Me by GoTo
Join.Me helps teams in remote support software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined...
AnyDesk by AnyDesk Software
AnyDesk is often used when teams need fast remote access for support, onboarding, or occasional device work. It is strongest for short, straightforward sessions, so verify permissi...
SysAid by SysAid Technologies
SysAid is an ITSM platform for teams that want help desk, service request, change, asset, and reporting work tied to automation. Buyers should test the workflows their agents use m...
Dameware by SolarWinds
Dameware gives IT teams a choice between cloud-based and on-premises remote support options. It is worth reviewing if technicians need remote troubleshooting, administration, and u...
Supremo Remote Desktop by Nanosystems
Supremo Remote Desktop is best for teams who need dependable remote support without heavy setup. Its cross-platform remote access, unattended sessions, and simple client onboarding...
dualmon by dualmon
DualMon keeps remote support straightforward with flat-rate pricing that avoids per-session surprises. End users don't need to install anything, which cuts down on friction during...
Goverlan Reach by Goverlan Inc.
Goverlan Reach blends remote support with behind-the-scenes systems management—inventory reporting, software deployment, patch installs, and Active Directory admin—all from a singl...
Software reviews
Augmented Support software reviews
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FAQ
Augmented Support FAQs
Augmented Support, by Viu More, is an innovative cloud-based solution that enhances real-time remote assistance by integrating augmented reality (AR) directly into support conversations. Positioned as a premier tool for resolving complex issues, it allows support agents to add virtual elements—such as arrows, circles, text, or drawings—onto the live video feed from a user's smart device camera. These annotations appear in real-time for both parties, transforming verbal descriptions into clear, visual instructions. This interactive layer significantly improves comprehension and reduces miscommunication. The platform supports global voice and video communication and is acce...
Augmented Support is aimed at support teams and field service experts in industries where explaining or diagnosing physical problems is challenging, such as manufacturing, healthcare equipment maintenance, telecom installations, and consumer product support. It is for any expert who needs to provide clear, visual guidance to a non-technical user or a field technician dealing with a complex physical setup or malfuncti...
Augmented Support pricing is listed from â¬250.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Augmented Support is listed in Remote Support Software.
Augmented Support is listed with Viu More as the vendor.
Buyers often compare Augmented Support with other Remote Support Software tools such as TeamViewer, Join.Me, AnyDesk, SysAid. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Augmented Support.
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