Olark Overview
What is Olark?
Olark Live Chat has established itself as a reliable and user-friendly live chat solution trusted by over 40,000 organizations worldwide. Its core promise is simplicity—making it exceptionally easy to embed a chat box on a website and start conversing with visitors instantly. Beyond basic chat, Olark offers valuable integrations with major CRM, e-commerce, and help desk tools, enabling automation, basic chatbots, and the aggregation of customer insights. It stands out for its strong commitment to compliance and accessibility, being GDPR-ready, WCAG 2.1 AA compliant, and adhering to NIST 800-53 standards for security.
Who it's for:
Olark is an excellent choice for a wide range of organizations, from small businesses and non-profits to large enterprises and educational institutions, that seek a proven, easy-to-implement chat solution with strong integrations and compliance features.
Our verdict:
Our verdict is that Olark remains a top-tier, trustworthy live chat solution that balances ease of use with powerful functionality and serious compliance credentials, making it a safe and effective choice for diverse organizations.
Olark Details
Olark Platforms supported
Cloud, SaaS, Web-Based
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Olark Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Olark Training options
Documentation
Live Online
Videos
Webinars
In-Person
Olark Related Categories
Olark Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Olark Pricing
Tiered pricing system
Olark Features
Most valued Olark features by users
Canned Responses
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integrations
Transfers/Routing
Website Visitor Tracking
Top Olark Alternatives & Competitors
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Read More
Zendesk is the industry-leading customer service software suite, providing a comprehensive platform to manage all customer interactions. It centralizes support requests from email, chat, phone, social media, and more int... Read More
SnapEngage is an enterprise-grade live chat and chatbot platform focused on delivering measurable business outcomes, such as increased conversion rates and enhanced customer satisfaction. It offers sophisticated omnichan... Read More
LiveAgent, developed by QualityUnit, is a full-featured help desk and customer service software designed to help businesses excel in customer support. It consolidates inquiries from various channels including email, live... Read More
LiveChat by LiveChat Software is a robust live chat application that businesses integrate directly into their websites to facilitate instant communication with visitors. It serves as a direct line for prospects and custo... Read More
Froged is a Product Success Platform built specifically for SaaS (Software as a Service) companies by a SaaS company. It serves as a one-stop solution to manage the entire customer lifecycle post-signup, focusing on thre... Read More
Userlike is a messaging-first customer communication platform that centralizes conversations from various channels like live chat on websites, WhatsApp, Facebook Messenger, and more into a single, unified dashboard for s... Read More
ProProfs Chat is a comprehensive online live chat software designed to facilitate instant customer support and real-time engagement with website visitors. It empowers support teams to provide immediate assistance, resolv... Read More
HelpOnClick is a customer communication platform centered around a simple and intuitive live chat software, complemented by help desk functionality. Its primary goal is to help merchants and website owners engage directl... Read More
LiveHelpNow is a multi-faceted customer messaging and engagement platform recognized as a leader in the live chat software space. It consolidates several communication channels into a single dashboard, including live cha... Read More