HelpOnClick Overview
What is HelpOnClick?
HelpOnClick is a customer communication platform centered around a simple and intuitive live chat software, complemented by help desk functionality. Its primary goal is to help merchants and website owners engage directly with visitors to increase sales and improve support outcomes. Key features include real-time website traffic monitoring, a virtual chat agent for automated responses, and extensive customization options for chat icons and texts. The platform is designed for seamless integration, connecting with Facebook, major CRM and CMS systems, and other help desk software to create a unified communication hub.
Who it's for:
This software is tailor-made for online merchants, e-commerce store owners, and businesses that drive conversions through their website. It is perfect for teams that want to implement live chat quickly without a steep learning curve, focusing on sales support and real-time customer service to capture leads and resolve issues promptly.
Our verdict:
HelpOnClick delivers on its promise of simplicity and effectiveness. Its focus on core live chat functionality, combined with useful integrations and real-time insights, makes it a practical choice for businesses prioritizing direct customer conversation. For website-centric companies looking to boost engagement and sales through chat, it is a straightforward and capable solution.
HelpOnClick Details
HelpOnClick Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
HelpOnClick Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
HelpOnClick Training options
Documentation
Videos
In-Person
Live Online
Webinars
HelpOnClick Related Categories
HelpOnClick Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
HelpOnClick Pricing
Tiered pricing system
HelpOnClick Features
Most valued HelpOnClick features by users
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
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